📍 Remote, US-Based
Reports to: Operations Manager, E-Commerce
The Operations & Customer Support Associate, Pharmacy will play a key role in ensuring the seamless operation of our pharmacy services. This position will focus on providing exceptional customer service, monitoring pharmacy operations, and addressing any issues related to order fulfillment. The ideal candidate will have a strong interest or background in operations, with a passion for improving the patient experience.
You will work closely with patients, pharmacies, and the medical team, helping to solve problems and ensure orders are processed and shipped in a timely fashion. This role reports to the Director of Pharmacy E-Commerce.
Business impact: 📈- Patient Interaction: Serve as the primary point of contact for patients with questions or concerns regarding pharmacy orders, ensuring timely and compassionate resolution of issues.
- Pharmacy Coordination: Work closely with pharmacy partners to ensure accurate order processing and timely fulfillment of prescriptions.
- Operational Monitoring: Track and monitor pharmacy operations, ensuring that orders are being fulfilled within expected timelines and identifying any potential delays.
- Issue Resolution: Collaborate with the pharmacy and medical team to quickly resolve order discrepancies, prescription issues, and other operational challenges.
- Customer Service: Deliver outstanding customer service through phone, email, and Athena messaging, ensuring that patients receive prompt, accurate, and helpful responses to their inquiries.
- Process Improvement: Identify and suggest opportunities for improving operational processes related to pharmacy order fulfillment and customer interaction.
- Documentation & Reporting: Maintain clear records of all patient interactions, issues, and resolutions, providing regular reports to the Director of Pharmacy E-Commerce on performance and potential areas of improvement.
- Education: Bachelor’s degree or equivalent experience in healthcare, business, operations, or a related field.
- Experience: 1-3 years of experience in a customer service or operational role. Experience in a healthcare or e-commerce setting is a plus.
- Customer Service Skills: Strong communication and problem-solving skills, with a passion for helping patients and ensuring their needs are met.
- Operational Interest: A background or strong interest in operations, with the ability to monitor processes and ensure timely completion of tasks.
- Detail-Oriented: Strong attention to detail, ensuring that all issues are followed up and resolved accurately.
- Tech-Savvy: Comfortable with using customer service platforms (Zendesk), EHR (Athena), and spreadsheets for tracking orders and interactions. Comfort with Shopify a plus.
- Team Player: Ability to collaborate effectively with internal teams (pharmacy, medical, and e-commerce) and external partners.
- The compensation range for this role is $50,000 - $65,000 annually, plus equity
- Desirable benefits package, including:
- Health, dental and vision
- Paid holidays
- Flexible time off
We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk.
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At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.
Please find our CCPA Privacy Notice for California Candidates here.
Skills Required
- Bachelor's degree or equivalent experience in healthcare, business, operations, or a related field
- 1-3 years of experience in a customer service or operational role
- Strong communication and problem-solving skills
- Ability to monitor operational processes and ensure timely task completion
- Strong attention to detail and accurate issue follow-up
- Comfort using Zendesk, Athena EHR, and spreadsheets
- Experience in healthcare or e-commerce
- Comfort with Shopify
- Ability to collaborate with internal teams and external pharmacy partners
Midi Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Midi Health and has not been reviewed or approved by Midi Health.
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Flexible Benefits — Remote-first support, including a new-hire equipment stipend and a monthly remote-work stipend, is called out in job and careers materials. Feedback suggests work-from-home flexibility and these tangible perks are bright spots even when cash pay feels modest.
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Leave & Time Off Breadth — Flexible PTO and paid parental leave are part of the standard package. PTO is often regarded as one of the stronger elements relative to other parts of the offering.
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Equity Value & Accessibility — Many roles advertise salary plus equity, and some functions highlight meaningful equity grants that can lift total compensation. This is particularly emphasized in analytics and engineering postings where equity features prominently.
Midi Health Insights
What We Do
Meet Midi: The only virtual care platform focused on female midlife health. Our care is designed by world class experts in perimenopause, menopause, and more. Everything we do serves our mission—to help women feel strong and healthy through a critical chapter of their lives and careers. We take a holistic approach to improve the symptoms of midlife hormone change, based on every woman’s health history, lifestyle, and genetics. Our customized Care Plans include: - Prescription hormonal and non-hormonal medications (including HRT) - Lifestyle coaching and wellness therapies - Supplements and botanicals - Specialized care paths for cancer survivors and those at risk Midi visits and prescriptions are covered by most PPO insurance plans. We also integrate with employers and the entire benefits ecosystem to offer a fully-reimbursed medical program, because we believe great care should be accessible AND affordable.
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