The Dispatcher / Operations Coordinator is responsible for owning the scheduling and lifecycle of compliance service work orders from initial request through billing readiness. This role ensures that all work is scheduled efficiently, completed on time, and—most critically—entered and closed out with a high degree of accuracy.
This position plays a key role in operational efficiency, technician productivity, and revenue flow by maintaining clean, complete, and timely work order data.
Key Responsibilities:
Create, update, and manage work orders in the company system
Ensure all required job details are accurate and complete at creation
Track work order status from assignment through completion
Review completed work orders for accuracy, completeness, and required documentation
Close out work orders and submit them as billing-ready
Own day-to-day scheduling and prioritization of all compliance work
Assign work orders to technicians based on capacity, geography, and job type
Maintain balanced workload distribution across technicians
Proactively schedule work to minimize last-minute assignments
Escalate scheduling conflicts, capacity constraints, or priority issues to management as needed
Field incoming service requests via phone and email
Communicate scheduling timelines and updates to customers as needed
Coordinate with field technicians to ensure timely job completion and proper documentation
Follow up with technicians to resolve missing or incomplete information
Work Order Management
Scheduling & Dispatching
Customer & Internal Coordination
Qualifications
2+ years experience in dispatching, scheduling, or operations coordination (service industry preferred)
Strong attention to detail and commitment to data accuracy
Ability to manage multiple priorities and shifting schedules
Comfortable working in systems and maintaining organized records
Strong communication and follow-up skills
Ability to take ownership of workflows and drive tasks to completion
Skills Required
- 2+ years experience in dispatching, scheduling, or operations coordination
- Strong attention to detail and commitment to data accuracy
- Ability to manage multiple priorities and shifting schedules
- Comfortable working in systems and maintaining organized records
- Strong communication and follow-up skills
- Ability to take ownership of workflows and drive tasks to completion
What We Do
Cogent Analytics is a business management consulting firm committed to serving privately held businesses in the US. Founded in 2014, we've grown from a small team of six to a thriving organization of over 220 dedicated professionals serving Main Street businesses across 36 U.S. states. Our mission is to improve the lives of business owners by providing honest and effective business consulting services. We believe that small to mid-sized businesses are the backbone of our economy and the lifeblood of their communities. Our people-centric approach focuses on the individuals behind the businesses and the communities they serve. At Cogent Analytics, we're more than just a business - we're a family that acts like a business from time to time. We invest heavily in our team, fostering a culture of support, growth, and recognition. We're proud of our A+ Rating with the Better Business Bureau, client testimonials, and lifecycle relationships that are testaments to our ethical business practices. Join us as we continue to champion the cause of the entrepreneur, helping businesses overcome challenges, achieve their full potential, and contribute to the strength and vibrancy of our communities. At Cogent, your business is our business — let's build something together. Website: www.cogentanalytics.com Email: [email protected] Phone: (336) 665-8154
