Operations Coordinator

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering opportunities for growth and advancement. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up.

Ferguson is currently seeking the right individual to fill an immediate need for an Operations Coordinator.

We are looking for someone who delivers responsibilities from a leadership perspective. The Operations Coordinator must possess the ability to complete tasks that are outlined, as well as thinking on your feet to come up with a way to reach the best outcome. This individual also works consistently with a solution minded outlook for areas of improvement and strives to reach the overall goals of the team. This role is approved to be either Remote within the United States or Hybrid for associate in Newport News, VA, in accordance with company policy.

As an Operations Coordinator, you will be responsible for the following, including, but not limited to:

• Order support for anonymous customers on Ferguson.com
• Manage automated order errors through PowerApps
• Manual order entry in Trilogie
• Work within Salesforce CRM to manage post order requests
• Process refunds, returns, replacements, and more withing Trilogie
• Follow standard operating procedures
• Meet proper set of KPI’s each month
• Excellent problem solver, who can take things as they come
• Communicate both within our team as well as other teams across the organization
• Identify inefficiencies, offer solutions, and implement new processes and practices
• Actively participates in team meetings and elevates important information to management
• Work independently while being reliable and available to support the team

The ideal candidate will possess the following:

• Ability to navigate and work efficiently within multiple systems
• Strong working knowledge of Microsoft Office
• Experience handling operational tasks
• Willingness to support your team members
• Ability to coach and be coached
• Knowledge of Trilogie
• Ability to adapt to rapid change within our team and department
• Rock solid organizational and multitasking skills
• Speed, accuracy, and keen understanding of our business is vital to the position

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information