Operations Coordinator

Essential Duties & Responsibilities

• Serve as the friendly, professional, and polished first point of contact for all guests, employees, executives, and clients entering our flagship office.
• Manage front desk operations with confidence and warmth, ensuring every interaction reflects the Cushman & Wakefield brand.
• Maintain a continuously “visitor‑ready” environment at the reception desk, lobby areas, conference rooms, and shared spaces.
• Support meeting and event needs, including scheduling, room setup, catering coordination, and day‑of assistance.
• Operate, troubleshoot, and support high‑tech conference room systems, including A/V equipment, digital displays, and video conferencing platforms.
• Perform daily conference room walk‑throughs and technology checks to ensure flawless meeting experiences.
• Provide real‑time A/V assistance during meetings, especially for executive or high‑visibility events.
• Collaborate closely with the Operations Specialist, Office Manager, Operations Manager, and Director of Operations on operational initiatives.
• Assist with office operations including vendor coordination, supply management, kitchen restocking, mail distribution, and facilities upkeep.
• Submit and monitor IT support tickets or building service requests.
• Partner with building management, security, and engineering staff on workplace safety and facility standards.
• Support new hire onboarding, workspace setup, and office orientation.
• Assist with administrative tasks such as invoice coding, documentation, scheduling assistance, and file management.
• Provide backup support for office programs, special projects, and events.
• Demonstrate flexibility in supporting occasional early mornings, extended hours, or after‑hours needs.

Qualifications & Experience

• High School Diploma required; Bachelor’s degree preferred.
• 2+ years in hospitality, reception, administrative support, operations, or customer‑service roles.
• Experience with A/V equipment, conference room technology, or workplace systems preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills; ability to multitask and prioritize.
• Proven ability to maintain confidentiality.
• Reliable, punctual, and customer‑service driven.

Competencies

• Warm, hospitality‑driven personality.
• Technically adept and eager to learn.
• Strong problem‑solving abilities.
• Professional presence and communication.
• High attention to detail.
• Team‑oriented and proactive.
• Adaptability in a fast‑paced environment.

Physical Requirements

• Ability to lift 30–40 pounds.
• Frequent walking throughout office and meeting spaces.
• Extended periods of sitting, standing, or computer use.