Operations Coordinator

About Howard Financial

Howard Financial is a full-service back-office solution for companies and entities with bookkeeping, payroll, and bespoke reporting needs that require accuracy, timeliness, and institutional-quality reporting without the burden of full-time staff.

We are an experienced team of bookkeepers and administrators with multiple decades of combined experience across industries allowing companies to focus on their core business while we handle the rest.

Founded in 2023, our team of 60 professionals supports ~40 clients across a diverse range of industries. We recently reached $5M of contracted ARR and are growing rapidly (over 150% MRR growth YTD).

We are hiring a highly detail-oriented, process-minded Operations Coordinator to ensure Howard’s client teams consistently

follow internal systems, processes, and client service obligations. This role involves quality assurance and process

management, and is critical to maintaining quality at scale and ensuring clients continue to receive the service levels at

Howard’s standards.

The ideal candidate is systematic, uncompromising on details, comfortable chasing down missing items, and able to perform

high-frequency auditing work without loss of accuracy or enthusiasm. This is an execution-first role for someone who enjoys

structure, accountability, and maintaining control over complex workflows.

What You’ll Do:

• Conduct daily audits across Howard’s core systems, including Assembly (tasks), Notion (SOPs + onboarding documentation), and FloQast (close calendars + reconciliations)

• Review calendars to ensure recurring client commitments, meetings, closes, and deliverables are scheduled and honored

• Validate that weekly, monthly, and quarterly deliverables are completed on time and at quality for each assigned client

• Ensure ongoing client servicing aligns with obligations outlined in engagement letters and scopes of work

• Identify gaps in execution, missing tasks, overdue items, bottlenecks, and SLA breaches

• Chase responsible team members for missing work product or overdue tasks, documenting status until resolved

• Escalate persistent non-compliance issues to the applicable Director or VP of Operations with supporting context and detail

• Monitor and manage Howard client payables and receipt of bills (accounts receivable)

• Track patterns and systemic breakdowns to inform improvements to systems, SOPs, training, and workflows

• Maintain an auditable record of findings, follow-ups, escalations, and resolutions

• Hold the organization accountable to a culture of “done means done,” consistency, and zero dropped balls

Ideal Candidate:

• Extreme attention to detail and accuracy; errors bother you and you enjoy fixing them

• Strong organizational and time management skills, comfortable auditing in volume

• Ability to perform repetitive operational work with consistency and discipline

• Strong communication skills with the ability to chase, follow-up, and hold others accountable

• Familiarity with operational systems and task management tools

• Comfortable escalating when needed and being direct when chasing missing work

• No fear of being the “bad cop” when required

• Sense of ownership; bias toward follow-through and closure

Why Howard:

 Be part of a high-growth company scaling operational infrastructure in real time

 Influence the quality and reliability of execution across client accounts

 Work with a team that values accuracy, accountability, and ownership

 Clear lane, clear expectations, clear output