Operations Coordinator

Job Description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 3 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Operations Coordinator

As our Operations Coordinator, you will assist in supporting the Service Operations function within Field Network Operations, particularly within Network Maintenance and Emergency Response. While ensuring that activities, reporting, KPIs, and objectives are met on time, within scope, and budget.
You’ll receive a salary of up to £33,000, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Ensuring visibility of activities, costs, and risks across all field operations
• Maintaining comprehensive reporting, ensuring SharePoint and Salesforce are up to date
• Coordinating regional activities with stakeholders to ensure smooth delivery of targets
• Monitoring delivery progress against KPIs and budget, identifying risks, and assisting the workstream leads with mitigation strategies
• Managing relationships with both internal and external stakeholders effectively

What you’ll bring to the role

You’ll bring strong project coordination skills, with a focus on risk management and financial oversight. You’ll also have:

• Proven experience coordinating large, complex projects
• A track record of identifying and delivering risk mitigation strategies
• Proven ability to manage project budgets and finances
• In-depth knowledge of project management methodologies, such as Prince2 or PMI
• Excellent communication and stakeholder engagement skills
• Proficiency in MS Excel, Project, Word, and PowerPoint at an intermediate level or above

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!