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The Operations Coordinator will provide contact and liaison between customers and internal departments by performing general office activities. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements while directly supporting production and warehouse leadership as necessary.ESSENTIAL DUTIES AND RESPONSIBILITIES
• Communicate with internal and external customers to support staff and customer needs.
• Respond to general inquiries and telephone calls.
• Respond to requests by researching information and take detailed messages. May be authorized to make decisions on routine matters as delegated by the supervisor. Refer problems to supervisor/manager for resolution.
• Verify information and data to ensure market compliance with regulations and procedures.
• Collect, track, and input data on relevant operations metrics to support tracking production and warehouse performance (including shorts, mispicks, dump/damage, and service levels.)
• Check documents for accuracy and completeness, cross reference information.
• Create and maintain basic charts, graphs, spreadsheets and databases to prepare for manager’s review.
• Maintain files, record keeping activities and confidential data.
• Problem resolution on a smaller or less complex scale or in a liaison role. May handle or assist in a segment of a project.
• Prepare and update recurring and routine internal reports, collect and verify data.
• Other duties as assigned by manager.
RELATIONSHIPS
• Internal: The incumbent is required to interact with managers, employees, customers, and vendors at all levels of responsibility throughout the company in a professional manner.
• External: N/A
WORK ENVIRONMENT
• The work will take place at a desk in an office environment but may occasionally require work in normal production or warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.
MINIMUM QUALIFICATIONS
Related Experience/Requirements:
• Minimum one-year production and/or warehouse experience required, preferably in a food environment.
Knowledge/Skills/Abilities:
• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Strong math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Perform cross-functional activities, and work on a varying schedule.
• Strong teamwork skills with the ability to support others in the department and division.
Education
• High school diploma or GED/equivalent required.
PREFERRED QUALIFICATIONS
• One-year clerical experience
• Computer skills, data entry and word processing skills
Certifications/Training
• N/A
PHYSICAL QUALIFICATIONS
• Must be able to perform the following physical activities for described length of time:
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO: FREQUENCY:
STAND CONTINUOUSLY
WALK CONTINUOUSLY
DRIVE VEHICLE N/A
SIT FREQUENTLY
LIFT
1-10 lbs (Sedentary) FREQUENTLY
11-20 lbs (Light) FREQUENTLY
21-50 lbs (Medium) FREQUENTLY
51-100 lbs (Heavy) OCCASIONALLY
Over 100 lbs (Very Heavy) N/A
CARRY
1-10 lbs (Sedentary) FREQUENTLY
11-20 lbs (Light) FREQUENTLY
21-50 lbs (Medium) FREQUENTLY
51-100 lbs (Heavy) OCCASIONALLY
Over 100 lbs (Very Heavy) N/A
PUSH/PULL *1 FREQUENTLY
CLIMB/BALANCE *2 FREQUENTLY
STOOP/SQUAT FREQUENTLY
KNEEL FREQUENTLY
BEND FREQUENTLY
REACH ABOVE SHOULDER FREQUENTLY
TWIST FREQUENTLY
GRASP OBJECTS *3 FREQUENTLY
MANIPULATE OBJECTS *4 FREQUENTLY
MANUAL DEXTERITY *5 CONTINUOUSLY
1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
2 (Climb/Balance: In/Out Truck/Trailer t1o cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)
3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)
4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html
This role may also receive overtime compensation.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$16 - $25***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
Skills Required
- Minimum one year of production and/or warehouse experience
- High school diploma or GED/equivalent
- Effective verbal and written communication skills
- Telephone and customer service skills
- Strong math, analytical, organizational, and attention-to-detail skills
- Basic computer skills and knowledge of Microsoft Word, Excel, Access, and Outlook
- Problem-solving and critical-thinking abilities
- Ability to perform cross-functional activities and work a varying schedule
- Strong teamwork skills
- One year of clerical experience
- Computer skills, data entry, and word processing skills
US Foods Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about US Foods and has not been reviewed or approved by US Foods.
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Healthcare Strength — Medical, dental, and vision coverage with multiple plan options and day-one eligibility in many roles is highlighted as a relative strong point. Union agreements and company materials reinforce that health coverage is a core part of the total rewards package.
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Strong & Reliable Incentives — Incentives such as overtime, case/stop pay, and uncapped commissions often boost earnings in delivery, warehouse, and sales roles. Earnings can rise notably when hours are heavy or targets are met.
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Retirement Support — A 401(k) plan is standard, and recent union contracts add pension coverage in some locations. Together these programs support longer-term financial security.
US Foods Insights
What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more. ------------ Rules of Engagement Statement: We are proud to support community engagement on the US Foods LinkedIn page, and we're excited to see your comments, photos and videos. Please note that the views expressed by the community do not necessarily reflect those of US Foods. Before posting, please take a moment to read our rules for community content. We reserve the right to remove content that violates these rules. 1. Don't break the law. Content that appears to break the law or that advocates for breaking the law also is not permitted. 2. Be polite and courteous to everyone, even those you disagree with. This also means you may not post anything that is threatening, harassing, abusive, bullying, discriminatory, profane, sexually explicit, obscene, violent, gruesome, or similarly objectionable. 3. Stay on topic for this community and dialogue. Off-topic content may include but is not limited to irrelevant or out of context material, spam, promotional content, and links to third-party sites. 4. Follow LinkedIn's Terms and Conditions. 5. All posts must be by a real person and from a real profile. Content from fake or anonymous profiles is not permitted. 6. Our employees must also follow all of our applicable policies and guidelines, including but not limited to our Code of Conduct and Electronic Social Networking Policy
