The Role
Coordinate daily delivery operations: create and adjust routes, monitor dispatch board and IC check-ins, ensure on-time service and compliance, communicate delays to customers, assist with IC contracting and paperwork, complete required service reports, and provide operational support to resolve driver issues.
Summary Generated by Built In
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This position is responsible to participate in the contracting activities associated with Independent Contractors (IC’s) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer. This is an entry level position.
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual tasks shall include but not be limited to the following:
Essential Duties and Responsibilities:
- Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
- Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
- Monitor dispatch board to ensure customer requested delivery times are being met.
- Communicate any delays and/or problems to the customer and dispatch department.
- Ensure IC’s are providing services in the vehicle type requested by the customer.
- Ensure compliance with IC log in process and EC-mobile.
- Work directly with IC’s to assist with issues they may encounter while under dispatch.
- Assist in arranging for STAT coverage for customers, as needed.
- When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
- Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
- Assist with contracting of IC’s as needed.
- Complete daily service reports as required by the customer.
- Create and process administrative reports and paperwork as directed.
- Follow up with IC’s to ensure their paperwork is up to date, as needed.
- Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
- Perform other duties as assigned.
Qualifications - Knowledge, Skills, and Abilities:
- Basic MS Office Programs (Outlook, Excel, and Word) experience required.
- Proactive and resourceful. Ability to work effectively in a fast-paced environment.
- Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
- Must maintain valid driver’s license and clean, functional vehicle.
- Ability to develop and maintain meaningful business relationships with customers.
- Ability to lift up to 50 pounds on occasion.
- Ability to work overtime as necessary.
Qualifications - Experience, Education, Certificates, and Licenses:
- College Degree or a High School Diploma with equivalent combination of education and experience.
- Employees assigned to support Life Science customer(s) must successfully complete a TSA Security Threat Assessment and all required TSA security training prior to performing any function involving unescorted access to regulated cargo, and must obtain and maintain all required Life Science certifications within ninety (90) days of hire. These are bona fide, federally-mandated qualification standards and conditions of employment. Failure to obtain or maintain these qualifications will result in ineligibility to continue in the role, consistent with applicable law.
- Six Sigma Green Belt Certification preferred.
Shift Days: Tuesday through Saturday
Shift Hours: 10am - 6:30pm (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: from $20-$21 per hour (Dependent upon experience level.)
Travel: On occasion
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
Skills Required
- Experience with MS Office programs (Outlook, Excel, Word)
- Valid driver’s license and clean, functional vehicle
- Ability to lift up to 50 pounds on occasion
- Ability to work overtime and be available for extra hours, weekends, and holidays as needed
- College degree or High School diploma with equivalent combination of education and experience
- Proactive, resourceful, and able to work effectively in a fast-paced environment with independent judgment
- Ability to develop and maintain meaningful business relationships with customers
- Complete TSA Security Threat Assessment and required TSA training and Life Science certifications within 90 days when assigned to Life Science customers (conditional)
- Six Sigma Green Belt Certification
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The Company
What We Do
At USPack, our goal is to deliver. On promises. On requests. On solutions. We take on challenges and turn them into opportunities to improve the way you—and we—deliver. When we first opened our doors in 1986, we specialized in services in New York, New Jersey, and Connecticut. Today, we offer same-day logistics solutions that include delivery of envelopes, packages, and pallets to over a dozen states and cities across the country, including New York, California, Houston and beyond. Recently we merged with Fleetgistics to be a unified single strategic resource for mission-critical delivery, transport and final mile services and support. We combine custom, hands-on same-day logistics solutions with advanced technology and capabilities for dependable, innovative solutions. We connect people with every delivery, while holding true to the simple value that started it all: keep it personal. When you’re ready to deliver, leave it to USPack. In tact, on time, every time—we’ll get your package there
