Operations Coordinator - Poland

We are hiring an Operations Coordinator to join our Customer Support team at our Warsaw office.

Let's talk about the role:

You will be working as part of the team to ensure the smooth running of all commercial operations activities for the company. Responsible for processing all orders, providing a high quality point-of-contact for customer enquiries and support that facilitates ResMed’s high quality and market-leader status. Ensuring that excellent relationships are developed and maintained with internal and external customers at all times.

To be a real team player and embrace the strong team spirit within the department is fundamental to the success of this role and in achieving an efficient, streamlined operation ensuring excellent customer satisfaction.

You will ensure that ResMed Poland provides in-time delivery of the treatment prescribed by the clinician to the patient and has adequate operational capabilities to respond to growing demand for products, services and information.

Let's talk about responsibilities:

• Manage all customer communications promptly and fully within set timeframes. Actively build and maintain positive relationships with customers.
• Process all orders received via download, telephone, fax, email and post.
• Deal with all communications fully within set timeframes.
• Actively build and maintain positive relationships with patients, customers and partners.
• Listen actively to understand customer needs and requirements, probing and clarifying to understand issues fully and offer suitable solutions and options when dealing with queries, troubleshooting, and providing product information.
• Be the first point of contact for portfolio of a range of customers and managing the interaction within the organisation.
• Deliver an excellent after care service and ensure that customer feedback is shared with the whole team to promote the continuous improvement of high standards of customer service.
• Develop and maintain good product knowledge across the ResMed portfolio.
• Ensure administrative functions such as invoicing and filing are completed on a daily basis to ensure accuracy and data is current.
• Managing pricing issues and product information requests in a timely manner and to the highest standard
• Liaise with other departments within the business to ensure that enquiries are dealt with immediately, take ownership of a problem and ensure that the customer is kept informed at all stages.
• Maintain accurate and up to date entries and maintenance of records and other databases as required.
• Maintain the highest level of customer service to ensure the ResMed reputation is held in high esteem at all times by our customers.
• Maintain the highest level of patient confidentiality and always act within data protection regulations.
• Manage and maintain the inboxes ensuring that all emails are dealt with professionally and in a timely manner.
• Prepare and manage smooth product launches at regional level.
• Process product return / RMA’s including arranging collections via couriers.
• Undertake general administrative duties as required.
• Work within the standard operation procedures and maintain these to the highest standard.
• Show flexibility and a willingness to learn new tasks and duties within the growing Customer Services Department.
• Incorporates new ideas into current practices and area of expertise, making processes as streamlined and efficient as possible.
• Complete other responsibilities and activities as required with a proactive, can do attitude.
• Initiate ideas and be actively involved in Business Excellence initiatives and process improvement ideas to enhance the user experience internally or externally.

Let's talk about qualifications, skills and experience:

• Business fluent Polish and English skills
• IT skills in using Microsoft Office, major ERP and CRM systems
• Excellent customer care skills
• Experience within the medical Industry or Healthcare environment.
• Strong written and verbal communication skills of the English language.
• Strong written and verbal communication skills with high attention to detail.
• Excellent interpersonal skills to form effective working relationships.
• Strong Customer Service skills.
• Highly competent IT, organisational and planning skills.
• Demonstrates flexibility and adaptability to be successful in a changing environment.
• Excellent team player and flexibility to assist with duties where required.
• Ability to problem solve and innovate effectively.
• Ability to learn new skills and develop product knowledge.
• Ability to collaborate with ResMed stakeholders.

Additional information

• At Resmed, all employees benefit from a bonus plan, the percentage of which depends on your position within the organisation.
• You also have access to a referral bonus and to ResMed's preferred shareholding programme
• Internal career opportunity - joining an international fast-pace and massively growing company

Ok, so what's next?

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

#LI-EU

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.