Essential Duties and Responsibilities:
- Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
- Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
- Monitor dispatch board to ensure customer requested delivery times are being met.
- Communicate any delays and/or problems to the customer and dispatch department.
- Ensure IC’s are providing services in the vehicle type requested by the customer.
- Ensure compliance with IC log in process and EC-mobile.
- Work directly with IC’s to assist with issues they may encounter while under dispatch.
- Assist in arranging for STAT coverage for customers, as needed.
- When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
- Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
- Assist with contracting of IC’s as needed.
- Complete daily service reports as required by the customer.
- Create and process administrative reports and paperwork as directed.
- Follow up with IC’s to ensure their paperwork is up to date, as needed.
- Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
- Perform other duties as assigned.
Qualifications - Knowledge, Skills, and Abilities:
- Basic MS Office Programs (Outlook, Excel, and Word) experience required.
- Proactive and resourceful. Ability to work effectively in a fast-paced environment.
- Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
- Must maintain valid driver’s license and clean, functional vehicle.
- Ability to develop and maintain meaningful business relationships with customers.
- Ability to lift up to 50 pounds on occasion.
- Ability to work overtime as necessary.
Qualifications - Experience, Education, Certificates, and Licenses:
- College Degree or a High School Diploma with equivalent combination of education and experience.
- Six Sigma Green Belt Certification preferred.
Top Skills
What We Do
At USPack, our goal is to deliver. On promises. On requests. On solutions. We take on challenges and turn them into opportunities to improve the way you—and we—deliver.
When we first opened our doors in 1986, we specialized in services in New York, New Jersey, and Connecticut. Today, we offer same-day logistics solutions that include delivery of envelopes, packages, and pallets to over a dozen states and cities across the country, including New York, California, Houston and beyond.
Recently we merged with Fleetgistics to be a unified single strategic resource for mission-critical delivery, transport and final mile services and support.
We combine custom, hands-on same-day logistics solutions with advanced technology and capabilities for dependable, innovative solutions. We connect people with every delivery, while holding true to the simple value that started it all: keep it personal.
When you’re ready to deliver, leave it to USPack. In tact, on time, every time—we’ll get your package there