Operations Coordinator, Overland Expo

About Emerald

Emerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit http://www.emeraldx.com.

The Operations Coordinator is responsible for the overall coordination of Overland Expo events throughout the years.  The Operations Coordinator will report to the Director, Events and support the Operations Manager.

Responsibilities:

●      Staff Logistics

○        Contact hotel for room blocks and group rates

○        Manage rooming grids and relationships with hotels

○        Book rental cars for ground transportation

○        Book flights for all staff and independent contractors attending events

○        Finalize all Staff Catering and Dietary Needs

○        Organize all staff meals for the entire duration on-site at the event

○        Ensure beverages, snacks, and potable water is available

○        Manage all travel documents (i.e. arrival/departure, rooming hotel grid, catering)

○        Collect, submit and track all staff event T&E expenses 

●      Event Logistics

○        Research service provider options for all events 

○        Book or contract service providers as requested

○        Manage tent contractor

○        Manage decorator assets (tables, chairs, linens)

○        Manage tent floor plans

○        Manage deployment of all rental assets

○        Assist with staffing agency management (i.e. box office, security, parking)

○        Assist with temporary staffing hires

○        Assist with planning maps for on-site at events

○        Assist arrival doc creation

○        Assist with contracting Independent Contractors to work events. 

○        Submit and track invoices in conjunction with event expenses

●      Sales Logistics

○        Ensure onsite sponsorship fulfillment for packages sold by the team

○        Organize, manage and ensure exhibitor in-booth parties are planned and executed to meet the clients needs and expectations

○        Manage financial reconciliation on payment invoices and client payment for F&B activations

○        Assist Sales Team with fulfilling on-site Exhibitor and Sponsor requests and needs

○        Communicate with exhibiting clients on questions and concerns

○        Deploy exhibitor arrival instructions

○        Manage exhibitor and sponsors lists

○        Oversee assets prior to and on-site at events that correlate to exhibiting companies and sponsors

○        Deploy asset requests and manage Sponsorship fulfillment in advance and on-site at events

●      Event Wrap-Up including reporting, returning rentals, and recommendations for future events

○        Receive, review, and all post-event expense reports

○        Provide operations wrap-up per event including suggestions on streamlined operations for future events

○        Return all ordered rentals

Miscellaneous including:

●        Work with management on finding efficiencies and best practices in planning all logistical aspects of events

●        Maintaining a workflow and task list for event logistics to ensure the timely completion of said tasks.

●        Understand and work towards an event expense budget, including finding savings where possible without devaluing the services provided to consumers

●        Communicate and help troubleshoot problems as they arise before, during, and after events.

●        Be available for regular staff meetings.  (weekly or as needed)

●        Be available to travel to venues before the event for planning purposes.

●        Other work as assigned and mutually agreed upon.

Qualifications

• 1+ years experience in event coordination or hospitality 
• Team player who enjoys working with multiple people to achieve results.
• Strong project management multitasking skills, and attention to detail 
• Excellent written and verbal communication, problem solving, and organizational skills.
• Thorough working knowledge of the entire Microsoft Suite 
• Customer Service Experience is a plus
• The ability to excel in a busy deadline driven environment. 
• Task orientated, ability to focus on time-sensitive deliverables leading up to an Event.
• Travel to events.

About Emerald

At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams. 

COMPENSATION & BENEFITS

Target Compensation: $55,000-60,000 (overtime eligible)

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law. 

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools.

If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at [email protected].