Operations Coordinator- Meta

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary
 

The Operations Coordinator assists managers in day-to-day coordination and ensures smooth operations. Serves as a point of contact and link between employees and internal departments. The role requires exceptional time management skills, excellent communication abilities, and ability to manage and prioritize tasks effectively and efficiently.

Job Responsibilities

• Partners with department leads to send out timesheet reminders, review timecards for accuracy, track and document PTO requests and submit to payroll.

• Manages facilities, supplies, and visitor requests, making sure they are completed in a timely manner.

• Responds to tech questions that arise and troubleshoots issues with technology as needed, escalating to IT when appropriate.

• Audits and manages asset tracking documents.

• Works with the Operations Manager and department leads for new hire on-boarding plans and assists in inputting employee schedules into TimeClock Plus.

• Conducts on-boarding for all new hires, submits tech form, badge requests for internal access and completes new hire checklist.

• Partners with the wiki team to maintain and update clinic resources and communications, including bi-weekly clinic updates.

• Assists the Operations Manager with the facilitation of clinic events, classes, groups, tours, and meetings.

• Assists Credentialing Specialist and partners with department leads in maintaining staff compliance and credentials.

• Maintains and updates employee photos and bios on the team page of website and portal.

• Updates MD on call schedule via 8x8 system.

• Provides administrative support to clinic management staff as needed.

• Performs other duties as assigned.

Required Qualifications 

• Minimum 1 year experience working in fast paced clinic or similar job

• High school diploma/GED required

• Experience in office management or administrative role

• Excellent communication and people management skills

• Ability to multitask and prioritize

• Self-starter with strong problem-solving skills

• Excellent organizational and time management skills

Preferred Qualifications

• Bachelor’s degree

• Creative and flexible and effectively manages obstacles

• Excellent follow-through and have strong task execution skills

• Able to handle ambiguity when problem solving

• Thrive in a fast-paced and rapidly changing environment

Physical Job Requirements

• May require standing, walking and sitting for extended amounts of time.

• Occasionally lift and carry items weighing up to 50 lbs.

• Manual and finger dexterity and hand-eye coordination

• Includes full range of body motion including potential of handling and lifting patients.

• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.

The base pay range for this position is $27.55 to $36 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for a comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected].

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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