Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
We are searching for an outgoing and self-motivated team member to support our Store Team in Hamburg as an Operations Coordinator (m/f/d) (fixed-term).
The Operations Coordinator effectively assist in managing the operational functional of a store including Administration, Inventory Control, Customer Service, and Shipping/ Receiving in order to elevate the client experience, preparing and maintaining the right ground for sales professionals to manage sales at their best.
YOUR RESPONSIBILITIES:
Oversee store merchandise
- Receive merchandise and prepare transfers to other locations.
- Ensure store inventory accuracy and availability to optimize client service (including Carnet merchandise and Travel Collections).
- Monitor the Daily High Value count and maintain the returns report.
- Lead and coordinate cycle count and physical inventory prep work. Oversee the yearly physical inventory.
- Lead and coordinate price changes, merges, re-classes and ticket changes.
- Process merchandise requests and follow-up on special orders/back orders.
Post sales client communication and service:
- Provide superior client service for all post sales service.
- Ensure repair/engraving orders are entered, monitored, and completed in a timely manner, entering, and communicating estimates when needed.
- Perform minor onsite repairs, cleanings, and other services within the store's client service area.
- Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.
Sales and client development
- Assist on the sales floor as needed while providing the Tiffany Experience.
- Provide outstanding customer service.
- Partner with the sales team by processing merchandise orders in line with procedure.
- Assist with the planning and coordinating of store events.
- Partner with Marketing by processing Marketing specific merchandise requests like press shooting requests, etc.
Administration
- Manage all store supplies including sundries, packaging, and hospitality.
- Daily tracking of necessary invoice approvals, verification of daily inventory reports
- Function as the liaison with facilities and IT, follow up on audit issues and manage record retention.
- Answer incoming calls and provide superior service to all clients.
- Perform daily cashier functions including accounts payable and cash related functions.
- Act as Security and Health & Safety liaison for the store.
- Assist in the maintenance and implementation of operational support systems e.g., Inventory systems, suppliers ordering, etc.
YOUR QUALIFICATIONS:
- 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
- Analytical skills preferred.
- Microsoft Word and Excel, IT knowledge.
- Ability to work retail store hours as necessary, including nights, weekends, and holidays.
- Organized and detail oriented.
- Ability to work well with clients, peers, and management.
- Ability to understand and adhere to Tiffany & Co. standards.
- Ability to manage project works and to meet deadlines.
- Flexibility to perform different tasks based on day-to-day business needs.
- Knowledge of local Import/Export regulation
- Fluent in German and English
Our Benefits
- Continuous learning and development opportunities within LVMH, the world's leading luxury group
- An engaging role within an exciting international luxury brand
- Excellent benefits, including a pension plan, EGYM Wellpass membership, a €50 monthly Edenred voucher, and a grooming allowance
- 30 days of vacation
- Uniform provided, including dry cleaning services
- Attractive employee discounts
- Lucrative incentives and potential participation in exclusive events
- Comprehensive welcome and onboarding training
- Central location with excellent public transport connections
#LI-NP1
Skills Required
- 2-3 years of prior retail experience in retail operations
- Comprehensive knowledge of merchandising, client service, administration, and shipping
- Analytical skills preferred
- IT knowledge
- Fluent in German and English
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
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Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
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Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
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Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
