Operations Coordinator (internal candidates only)

This position is only open to current Intake Specialists at Compass Family Resource Center.

About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Compensation: $32 - $36 hourly

Schedule: Full time (37.5 hours/week), Monday - Friday during standard business hours

Location: 37 Grove St, San Francisco

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Responsibilities: The Operations Coordinator manages CFRC food distribution services and volunteers, and supports the overall operational functioning of the CFRC program.  

Specific responsibilities include: 

• Coordinate weekly food distribution, station assignments, and line management.  
• Work the full weekly food distribution to ensure smooth functioning and an organized client flow. 
• Place weekly food orders with the SF Food Bank and other partners, including Sysco. Ensure food items are appropriate for the Compass population. 
• Coordinate food delivery, working with vendors to ensure appropriate delivery times. Operate the pallet jack and lead the unloading process. 
• Manage inventory of food items in the distribution center, ensuring product is ordered in appropriate quantities, and the distribution center is organized. 
• Maintain food safety and OSHA safety standards. Ensure “first-in-first-out” product rotation and appropriate temperature settings. Request staff safety modifications as needed from the CFRC Program Director. 
• Ensure accurate, up-to-date food distribution data entry. 
• Train and manage volunteers for the food distribution program, ensuring clear communication and managing conflict resolution. 
• During non-distribution days, assist with the operational functioning of the drop-in center. Coordinate and organize package unloading. Sanitize equipment as needed, assist with supply inventory and ordering. 
• Facilitate Fun Pass reservations. 
• Collaborate with the Office Manager/Receptionist to maintain smooth flow within the building, ensuring clients are directed to the appropriate program. 
• As needed, provide backup assistance in moments of client crisis escalation 
• As needed during non-distribution days, assist with Intake Specialist drop-in shifts. 
• Other duties as assigned.

Qualifications:

• Currently employed as an Intake Specialist at Compass Family Resource Center.
• Understanding of trauma-informed care and issues facing homeless families. 
  
• Experience working in crisis situations; ability to assess and de-escalate situations quickly 
  
• Strong computer skills with proficiency in Microsoft programs (Outlook, Word, Excel, etc.). Salesforce experience is a plus. 
  
• Outstanding work habits: strong communication skills, reliable, team-oriented, organized 
  
• Demonstrated commitment to diversity, equity, inclusion and belonging work. 
  
• Able to lift at least 50 pounds (essential for working with a team to handle diaper/food/clothing deliveries). 

Compensation and Benefits:

• Salary range: $32 - $36 per hour, 7.5 hours per day / 37.5 hours per week. Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

To Apply:

Please apply through our online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.

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