Operations Coordinator - Installations

SunPower is a leader in the renewable energy sector, committed to providing sustainable energy solutions while delivering unparalleled custom experience. We are seeking an Installation Scheduling Coordinator to join our dynamic operations team and play a key role in our growth. 

We are looking for a dedicated Installation Scheduling Coordinator to join our team at SunPower. In this role you will be working on innovative projects that include cutting-edge solar installations that push the boundaries of technology and efficiency. Responsibilities will include customer support, scheduling, account audits, account management, team coordination, and quality assurance.

What we offer:

• Competitive compensation packages.
• Flexible work schedule: Monday- Friday, 7am-5pm. 
• Group Health, Dental, and Vision plans.
• Life insurance.
• Paid holidays and paid time off.
• Access to a company gym. 
• Opportunities for professional development and career advancement.
• Engaging company culture focused on teamwork and excellence.

Responsibilities:

Customer Support

• Contact customers via phone calls, emails, and text messaging to coordinate solar installation schedules.
• Respond to inbound customer inquiries regarding installation-related questions.

Pre-Installation Audits

• Perform pre-installation audits to verify permits and materials, and schedule rough inspections with local jurisdictions. 

Account Management

• Create monitoring portal accounts for new installation projects.
• Keep customers informed through the process. 

Team Coordination

• Communicate with sales reps about customer installation progress. 

Field Follow-up

• Work with field resources to make sure installations are completed correctly, scheduling additional time for corrections if needed.

Quality Assurance

• Review installation photos to verify that installations were performed appropriately.

• High school diploma or equivalent. 
• Previous experience in solar is preferred, but not required.
• Previous customer service experience is preferred, but not required.
• Confidence in learning quickly through failure and feedback.
• Strong communication skills, written and spoken. 
• Ability to take initiative and solve problems quickly.
• Thrives with a high degree of autonomy and trust.
• Interest in future leadership roles, including training new coordinators.

Requirements: 

• This position is required to work in the Orem, UT corporate office. 
• Must be able to sit for extended periods of time and communicate effectively over the phone and in person.
• This is a full-time position. 
• Proficiency in office software (Google Workspace and Microsoft Office).