Operations Coordinator I

Site: Brigham and Women's Faulkner Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Job Summary:
Schedule: Monday to Friday 8:30 AM - 5 PM
Assessing and coordinating the needs of non-English speaking and hearing impaired inpatients, and taking a proactive role in the efficient operation of the department.
· Accepting requests for interpretation from a variety of sources and prioritizing as appropriate
· Coordinating interpreter schedules and liaising between the care team and interpreters
· Maintains complete and accurate written and computerized records of services rendered and statistics of all patient and family encounters.
· Identifies and executes on opportunities to increase productivity and effectiveness of operations
· Maintains an environment that promotes collaborative work relationships and aids the Interpreter team as needed.
· Coordinates with contracted agencies and vendors to secure resources and schedule interpretation services to meet patient needs
· Oversees interpreter on wheel program, including inventory, maintenance, and staff education.
· Supports the manager in monitoring expenses, processing invoices, timekeeping, and payroll.
· Coordinates quality control and improvement efforts to ensure interpreter services are meeting the needs of our patient population.
· Support the manager in collecting information for annual reporting
· Leads new programs and maintains existing programs that enhance access for patients with language and communication needs.
· Work toward ensuring care teams are equipped with the education necessary to provide culturally and linguistically appropriate services (CLAS) to improve the quality of services and achieve health equity.
· Scheduling and timekeeping
· Assist the manager with project coordination work
· Other duties as assigned.

 

Education
Bachelor's degree or Equivalent preferred, and a Related Field of Study preferred
Can this role accept experience instead of a degree?
Yes
Experience

· 2-4 years of progressive experience in a hospital setting.

· Fast pace and demanding environment.

· Frequent interruptions and a small office setting.

Fluency in English and Spanish (both written and verbal) or another language

· Skilled at project coordination

· Excellent time management skills with the ability to organize and manage multiple competing priorities.

· Outstanding problem-solving skills, with independent resolution of most problems and challenges encountered.

· Excellent customer service and service excellence skills.

· Excellent communication skills, written and verbal.

· Ability to administer IT systems creatively and effectively (e.g., Epic, Kronos, reporting, etc.).

· Proficient in Microsoft Office (Outlook, work, excel, PowerPoint)

· Staff adheres to all I C.A.R.E. Standards

 

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 50lbs

Carrying Occasionally (3-33%) 20lbs - 50lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

 

Onsite

 

1133 Centre Street

 

40

 

Regular

 

Day (United States of America)

Pay Range

$19.42 - $27.74/Hourly

Grade

4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework