Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Knight Frank is looking for a highly experienced Operations Coordinator to join our Business Rates team at our Baker Street headquarters.
This is not an entry-level administrative role. We are seeking a proactive, commercially minded and exceptionally organised professional who can operate as a trusted partner to senior stakeholders, drive operational excellence and coordinate the day-to-day running of a high-performing service line.
Working closely with the UK Service Line Head and Chairman of Business Rates, you will play a critical role in ensuring the team operates efficiently, processes are optimised and key business priorities are delivered seamlessly.
What You'll Be Doing:
Senior Stakeholder Support
Provide high-level support to senior leaders, including complex diary and email management.
Coordinate internal and external meetings, presentations, conference calls and business activities.
Prepare, format and manage reports, presentations, correspondence and client-facing documentation.
Coordinate travel arrangements and logistical requirements as needed.
Business Operations & Financial Coordination
Act as an ambassador for the Business Rates Service Line.
Support business planning activities and help drive operational efficiency across the team.
Coordinate financial administration, including invoicing, debtor management, expense processing and referrals.
Build and maintain strong relationships with clients, stakeholders and colleagues across the business.
Team Coordination & Management
Lead the coordination of team meetings, action tracking and key business activities.
Manage onboarding, induction and leaver processes.
Support training compliance, performance review cycles and professional development initiatives.
Maintain accurate absence, CPD and team records.
Work closely with colleagues across Knight Frank to promote best practice and improve ways of working.
Process, Governance & Compliance
Coordinate and continuously improve operational processes to support service delivery.
Act as a key contact for audit, compliance and information security requirements.
Support data management and ensure records are maintained accurately across Knight Frank systems.
Identify opportunities to improve efficiency, consistency and overall team performance.
Marketing, Projects & Events
Coordinate marketing and business development activities for the team.
Support the production of pitches, presentations, capability statements and client materials.
Manage events from conception through to delivery, including invitations, logistics, communications and attendee management.
Partner with marketing and business development teams to maximise opportunities and team visibility.
About You:
We're looking for someone who brings significant operational and coordination experience, combined with the confidence to work alongside senior leadership and influence positive outcomes.
Essential Experience & Skills
Minimum of 5 years' experience in a senior operations, team coordination or administrative role.
Proven experience supporting senior stakeholders within a fast-paced professional services environment.
Exceptional organisational, planning and prioritisation skills.
Strong communication and stakeholder management abilities.
High attention to detail, particularly when managing financial information and business processes.
Advanced proficiency in Microsoft Office, including Excel, PowerPoint and Word.
Ability to manage multiple priorities and work independently with minimal supervision.
A continuous improvement mindset with a focus on efficiency, governance and operational excellence.
Desirable
Experience within Business Rates, Property, Real Estate or Professional Services.
Previous involvement in process improvement, compliance, business planning or project coordination activities.
Why Join Knight Frank?
This is an opportunity to take on a highly visible and influential role within one of Knight Frank's specialist service lines. You'll work closely with senior leaders, play a key role in shaping operational effectiveness and make a meaningful impact across the Business Rates business.
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Skills Required
- Minimum of 5 years' experience in a senior operations, team coordination or administrative role
- Proven experience supporting senior stakeholders within a fast-paced professional services environment
- Exceptional organisational, planning and prioritisation skills
- Strong communication and stakeholder management abilities
- High attention to detail, particularly when managing financial information and business processes
- Advanced proficiency in Microsoft Office, including Excel, PowerPoint and Word
- Ability to manage multiple priorities and work independently with minimal supervision
- A continuous improvement mindset with a focus on efficiency, governance and operational excellence
- Experience within Business Rates, Property, Real Estate or Professional Services
- Previous involvement in process improvement, compliance, business planning or project coordination activities
What We Do
At Knight Frank, we build long-term relationships, which allow us to provide personalised, clear and considered advice on all areas of property, in all key markets. We believe personal interaction is a crucial part of ensuring every client is matched to the property that suits their needs best – be it commercial or residential. Operating in locations where our clients need us to be, we provide a worldwide service that’s locally expert and globally connected. Inspired teams naturally provide excellent and dedicated client service. Therefore, we’ve created a workplace where opinions are respected, where everyone is invited to contribute to the success of our business and where they’re rewarded for excellence. The result is that our people are more motivated, ensuring your experience with us is the best that it can be. At Knight Frank, we value our vibrant online community and appreciate your active participation on our social channels. We strive to maintain a safe, respectful, and inclusive environment for all users. Please adhere to the following guidelines to ensure a positive experience for everyone: - We encourage and welcome your comments and feedback, however, they should be shared in a constructive, respectful manner. - We reserve the right to reject or remove comments that are not in keeping with our policy and to block or ban users/followers who violate this policy. - Please treat each other with courtesy and respect. Hate speech, discrimination, or offensive content of any kind will not be tolerated. Our moderators reserve the right to remove any content and any user who violates these guidelines that are intended to maintain a welcoming and respectful community. Thank you for being a valued member of the Knight Frank community.
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