Operations Coordinator (7255)

The primary role of the Operation’s Coordinator is to provide coordination of transportation services for the customer in a timely manner.  This role is also important in assisting with warehouse duties and responsibilities. The incumbent also handles all accessories related to the accounts. Job duties may be added or taken away due to operational / business needs and requirements. 

The key duties and responsibilities of this position consist of, but are not limited to, the following:

Coordinate Loads

• Schedule pickup and delivery appointments as customers request.

• Dispatch every load with the details the driver needs: pickup number, trailer number, trailer location and temperature requirement. 

• Trace loads to confirm they meet customer requirements. Resolve and reschedule issues and report delays to the customer.

Serve Customers

• Answer customer questions about loads, give updates, and resolve issues.

• Send customers daily reports on load information and transit status.

Manage Accessorial Charges

• Notify customers of accessorial charges for authorization.

• Approve supplemental charges so agent payments are made on time.

Business Support

• Help with warehouse duties.

• Spot new business opportunities with customers, and pass alternative-mode opportunities to the right department.

• Take on other duties as assigned.

Required

• High School diploma or equivalent.

• At least 2 years of intermodal operations experience

• At least 1 year in a warehouse operations, logistics or inventory management role, or equivalent experience.

• A current sit-down counterbalance forklift operating license from a certified trainer.

• A clean driving record.

• Strong knowledge of US geography and the transportation industry.

Preferred

• Dispatching experience.

• Knowledge of cross-border transportation.

Skills

• Proficiency in Microsoft Office, including Outlook, Excel, and Word.

• Working knowledge of transportation management software, such as SAP or AS400.

• A commitment to timely, high-quality service for internal and external customers.

• Clear written and verbal communication.

• Problem-solving and decision-making skills in a team setting.

• Organization, attention to detail and the ability to multitask.

• Strong negotiation skills.

Schedule: This is an on-site role with set 8 hours per day, including meal and rest breaks.

Environment: The role operates in a professional climate-controlled office environment with a usually moderate noise level.

Physical Demands: While performing the duties of this position, the employee is regularly required to sit for extended periods; use hands and fingers to operate a computer keyboard, mouse, and other office equipment; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 15–25 pounds (e.g., files, supplies, or equipment). Specific vision abilities require close vision, distance vision, and the ability to adjust focus.

Base Pay Range: $19.00 - $24.50 per hour

The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. 

Featured Benefits

• Medical, Prescription Drug, Dental and Vision coverage for you and your dependents

• Health Savings Account + Employer Contributions

• Flexible Spending Account options for Medical and/or Dependent Care

• Company provided Life Insurance, Short-term and Long-term Disability Insurance

• 401(k) Retirement Savings Plan + Employer Match

• Paid Time Off for Vacation, Sick, and Company Observed Holidays

Radiant is proud to be an Equal Opportunity Employer. We are committed to providing an inclusive environment, free from harassment and discrimination, where all candidates and employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, marital status, pregnancy, or any other characteristic protected by applicable federal, state, or local law.