Operations Coordination Intern

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients. As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.

About the Position: 

GadellNet is seeking a motivated and detail‑oriented Operations Coordination Intern to support our Operations and Coordination teams. This internship is ideal for someone interested in customer service, technology, and learning how IT service operations function in a fast‑paced environment. The Operations Coordination Intern will assist with intake of client requests, quality checking ticket details, and helping users with simple, low‑impact technical issues. This role is designed to build foundational skills in communication, problem‑solving, and technical triage — no prior IT experience required.

This position is Monday through Friday, 8am–5pm CST.

GadellNet serves businesses in multiple markets with outsourced technical know-how. Our values -- Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die -- drive every decision we make. 

Responsibilities:

• Be the voice of GadellNet. Provide professional, courteous, and accurate communication to all our customers.
• Collaborate and build relationships with coordination team members, engineers, account managers and other GadellNet employees in a professional manner.
• Review incoming tickets for accuracy, completeness, and proper categorization.
• Prioritize level of escalation for all tickets.
• Enforce request handling and escalation policies and procedures.
• Maintain vigilance for tickets that represent duplicate issues or requests related to the same user.
• Maintain a vigilance for identifying and seeking billable/security approval when needed.
• Help clients with some low impact technical issues remotely. Ex. Quickpass password resets, Monitor issues, rebooting issues etc.
• Learn and use ConnectWise to review and update ticket information.

Requirements: 

• 1 year of customer service experience preferred (retail, hospitality, call center, etc. all count).
• Strong communication skills, both written and verbal.
• Ability to multi‑task and stay organized in a fast‑paced environment.
• Interest in technology and willingness to learn basic IT concepts.
• Ability to navigate MS Office products such as Outlook, Word, and Excel.
• Comfort asking questions, seeking clarification, and working collaboratively.
• Strong interpersonal skills with a focus on listening, rapport‑building, and problem‑
• Ability to present ideas in a user‑friendly, business‑friendly manner.
• Experience working in a team‑oriented environment.

Technical familiarity is helpful but not required. We will train you on terms such as VPN, server, ISP, and how they impact client operations.

Values: 

GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams. Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.  

At GadellNet, we live and celebrate our three core values:  

• Make an Impact
  
• 100% Responsibility 0% Excuses
  
• Grow or Die
  

Eligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. 

If this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need! 

#IND