Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
In this hybrid role, you will report to the Senior Director, Global Operations Center
You will:
- Exercise Real-Time Operational Authority: Act as the designated authority on shift for Waymo’s network, maintaining end-to-end situational awareness across target markets
- Evaluate and Triage Network Disruption: Exercise operational control during incidents, disruptions and safety-critical events, making timely decisions to stabilize and recover service, and escalating as appropriate
- Synchronize Regional Strategy: Partner closely with Regional Market Leads, ensuring alignment between network-level priorities and market-level realities, representing local impacts, risks, and constraints in network-level decision-making to ensure balanced outcomes.
- Manage Global-Local Balance: Apply a network-first mindset while balancing local conditions and regulatory considerations to maintain compliance and performance.
- Manage Crisis Communications: Communicate with clarity, authority, and a calm demeanor during high-pressure situations to maintain organizational confidence.
- Bridge Cross-Functional Workstreams: Coordinate directly with Product, Engineering, Operations teams and other cross-functional partners to seamlessly execute incident responses.
You have:
- 12+ years of experience making decisions in real-time, mission-critical operational environments in fast-paced, 24/7 environments
- Proven track record of high-judgment decision-making under extreme pressure, with a demonstrated ability to stand by choices using data-driven arguments.
- Experience leading cross-functional event response in high-stakes environments, with clear structure, decision discipline and communication and the ability to provide immediate actionable guidance.
- Strong systems-thinking capabilities with the ability to synthesize live signals to maintain situational awareness across target markets.
- Exemplary communication and presentation skills, with the confidence to deliver crisp briefings to cross-functional leaders and stakeholders.
- Ability to align network priorities with regional market realities and technical engineering constraints.
We prefer:
- Operational experience within emergency services, aviation, or autonomous operations
- 15+ years of experience making decisions in real-time, mission-critical operational environments in fast-paced, 24/7 environments
Travel:
- 10% travel
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Skills Required
- 12+ years of experience making decisions in real-time, mission-critical operational environments in fast-paced, 24/7 environments
- Proven track record of high-judgment decision-making under extreme pressure, with ability to defend choices using data-driven arguments
- Experience leading cross-functional event response in high-stakes environments with structured decision discipline and clear communication
- Strong systems-thinking capabilities with ability to synthesize live signals to maintain situational awareness across target markets
- Exemplary communication and presentation skills, able to deliver crisp briefings to cross-functional leaders and stakeholders
- Ability to align network priorities with regional market realities and technical engineering constraints
- Operational experience within emergency services, aviation, or autonomous operations
- 15+ years of experience making decisions in real-time, mission-critical operational environments in fast-paced, 24/7 environments
Waymo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Waymo and has not been reviewed or approved by Waymo.
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Fair & Transparent Compensation — Pay is considered strong for full‑time technical roles, aligning with top‑tier AV/Big Tech benchmarks. Employer materials also emphasize competitive pay with eligibility for bonuses and equity as part of total rewards.
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Healthcare Strength — Coverage spans medical, dental, vision, mental‑health resources, onsite wellness centers, and counseling, with specialized programs such as menopause and transgender medical advocacy. Dependents are included, indicating depth across core health needs.
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Parental & Family Support — Offerings include fertility and family‑forming assistance, parental and baby‑bonding leave, caregiver and elder‑care support, and backup childcare. These programs are positioned to support families through multiple life stages.
Waymo Insights
What We Do
Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to move around. With the Waymo Driver, we can improve the world’s mobility while saving thousands of lives. Waymo reaches out to candidates from official channels only (e.g. directly from @waymo.com email addresses, or through our recruiters or sourcers who are noted as such on LinkedIn). We do not contact candidates about career opportunities through instant messaging apps like Telegram, email addresses from domains other than waymo.com (such as Gmail addresses), direct messages on Twitter, Facebook, and Instagram, or text messages. Visit waymo.com to check out our official job listings.
