Operations Controller - User Experience IRES - SSFB/HSV

Position Title: Operations Controller - User Experience

Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL

Relocation Assistance: None available at this time

Remote/Telework: NO

Clearance Type: DoD Secret

Shift: Day shift

Travel Required: Up to 10% of the time

Description of Duties:

The Operations (Ops) Controller - User Experience is a critical role responsible for health, stability, and continuous operation of critical IT infrastructure and systems. This role oversees the day-to-day activities of the operations team, driving proactive operational maintenance, measured monitoring, and planned change management activities. The Ops Controller achieves service reliability by proactively monitoring risks, adhering to an ITSM practices, measuring team efficiency, and fostering ongoing team development. The Operations Controller champions best practices, promotes automation, and drives continual service improvement initiatives to optimize IT performance and deliver maximum value to the business. This position supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

Key Responsibilities:

Centralized Control and Coordination:

• Serve as the primary point of contact for coordination of all maintenance, measurements, monitoring and change management activities.

Operational Health and Stability:

• Ensure the continuous operation and stability of IT infrastructure.
• Monitor system performance, proactively address risk and mitigation.
• Maintain and improve operational documentation.

Incident, Problem and Change Management:

• Lead and coordinate incident resolution efforts, ensuring timely and effective responses to service disruptions.
• Drive problem management activities, including root cause analysis and remediation engineering with Architecture and Engineering team.
• Manage the change control process, ensuring that changes are implemented in a controlled and compliant manner, minimizing risks to service availability.
• Track and report on key metrics related to systemic issues and problems.

Process and Procedures:

• Ensure team members adhere to established processes and procedures for all operational activities, validating reviews, approvals, and documentation.
• Ensure adherence to Systems Engineering processes and principles for a large-scale Enterprise environment within DoD

Communication and Reporting:

• Maintain a daily activity log, Cyber Security Register, and provide regular updates and briefings to stakeholders, ensuring transparency and keeping everyone informed.
• Maintain clear and consistent communication with stakeholders regarding the status of operational activities.

Overall Accountability:

• Accountable for IT Operational health ensuring IT Operations activities are performed in a controlled, coordinated, and compliant manner.

The successful candidate will:

• Have strong verbal and written communication skills
• Be able to interact with senior leadership.

Resumes, in month and year format, must be submitted with application in order to be considered for the position.  The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

• Must have 10, or more, years of general (full-time) work experience
  • May be reduced with completion of advanced education
• Must have 5, or more, years of experience in IT operations management, network control center (NCC) or enterprise operations center (EOC) roles.
• Must have 1, or more, years of IT Operational Management experience spanning across multiple enterprise environments, including DoD and commercial.
• Must have experience in IT operations with a focus on Desktop User Experience.
• Must have a deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.
• Must be familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView, etc.).
• Must have 1, or more, DoD 8570 or 8410 compliant certifications
• Must have, or obtain, an active DoD Secret Security Clearance

Desired Requirements:

• Have a Bachelor’s degree (or higher) in computer science, Information Technology
• Have experience in a specific industry (e.g., MDA, DoD IT Operations).
• Have Project management experience.
• Have an ITIL Strategic Leader certification.

Desired Certifications:

• ITIL Certification (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional)
• Relevant technical certifications (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate)

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.