Operations Consultant | Advisor Transitions

Job Description Summary

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week, averaging 12 days per month, in our St. Petersburg, FL Corporate Office.
The Operations Consultant in our Advisor Transitions dept drives continuous improvement across advisor onboarding operations by analyzing, designing, and optimizing end-to-end processes. This role partners with cross-functional teams, including Recruiting, PCG (Private Client Group), Registrations, Marketing, Compliance, Operations, Technology, and Risk, to improve efficiency, reduce risk, enhance advisor experience, and ensure scalable processes in a rapidly changing environment.

Job Description

Key Responsibilities:

• Process Optimization: Analyze current onboarding workflows, identify inefficiencies, and implement streamlined, scalable solutions
• Cross-Functional Collaboration: Work closely with internal stakeholders and partners including Recruiting, PCG, Registrations, Marketing, etc. to align processes and remove friction points
• Change Management: Lead and support process and structural changes, ensuring smooth adoption across large, matrixed teams
• Risk & Compliance Alignment: Ensure all processes meet regulatory and firm requirements while maintaining efficiency
• Data-Driven Decision Making: Leverage metrics, KPIs, and reporting to evaluate process effectiveness and guide improvements
• Standardization & Documentation: Develop SOPs, playbooks, and process maps to ensure consistency and clarity across partner groups
• Continuous Improvement Culture: Promote Lean/Six Sigma or similar methodologies to embed ongoing improvement
• Advisor Experience Focus: Enhance onboarding experience to create better structure, accountability and increase satisfaction

Core Behaviors / Competencies:

Strategic & Systems Thinking

• Sees the end-to-end onboarding journey across internal teams and partners (Recruiting, PCG, Registrations, Marketing, etc.)
• Identifies upstream and downstream impacts before making changes

​Adaptability & Change Leadership

• Thrives in a highly dynamic, evolving environment with frequent process and structural changes
• Leads partner groups through ambiguity with clear communication and structure​

Collaboration & Influencing

• Builds strong relationships across diverse stakeholder groups
• Influences without authority in a matrixed organization

Analytical & Data-Driven

• Uses data and feedback to diagnose problems and validate solutions
• Balances quantitative insights with operational realities across multiple teams

​Process Discipline & Continuous Improvement

• Applies structured methodologies (Lean, Six Sigma, Agile)
• Continuously challenges the status quo and seeks simplification

Risk-Aware Decision Making

• Balances efficiency gains with regulatory and operational risk
• Proactively identifies and mitigates control gaps

Communication & Clarity

• Translates complex, cross-functional processes into clear, actionable insights
• Communicates effectively with frontline teams, partner groups, and leadership

Ownership & Accountability

• Takes end-to-end ownership of initiatives spanning multiple teams and partners
• Drives measurable results and follows through on commitments

Customer (Advisor) Focus

• Keeps the advisor experience at the center of process improvements
• Designs solutions that reduce friction and improve onboarding timelines

Resilience & Execution Focus

• Manages competing priorities across stakeholders and high volumes of change
• Delivers results in fast-paced, high-stakes environments

Licenses/Certifications:

• FINRA SIE and Series 99 - Not required, but highly preferred.

Education

High School (HS) (Required)

Work Experience

General Experience - 6 to 10 years

Certifications

s99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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