Operations Scheduler - 12 Month FTC

Job title: Operations Scheduler (12 Month FTC)

Your new role

As an Operations Scheduler, you’ll ensure resources are used efficiently, so campaigns are delivered safely, accurately and on time. This 12‑month temporary role focuses on Small Format, Tube Card Panels (TCPs), and Maintenance activity only.

You’ll create delivery, posting and maintenance plans for our operational teams and contractor partners, making sure everyone has the right skills, compliance and access to work safely across the TfL estate. 

You’ll analyse performance data to drive efficiency, support contractor resource management, and maintain strong relationships with internal teams and external partners. 

You’ll also support fault triage and resolution to help us meet our KPIs and SLAs.

Key Responsibilities

• Resource Planning & Delivery (50%): (Focused on SF, TCPs & Maintenance)

• Plan, prioritise and allocate internal and external resources to ensure all Small Format, Tube Card Panel and Maintenance tasks are delivered safely, accurately and on time.

• Produce clear operational schedules, coordinate depot and station access requirements, and oversee day‑to‑day operational performance.

• Fault Triage & Performance Management (20%): Assess and prioritise reported faults, managing reactive maintenance and ensuring resolution within KPIs and SLAs.

• Partner & Stakeholder Engagement (20%): Build strong working relationships with internal teams and contractor partners. Oversee shift planning, attendance and time‑off requests.

• Compliance, Training & Competency Management (10%): Maintain accurate compliance records and ensure all staff and contractors hold the correct certifications for their work and environment.

What You’ll Love About This Role

• Think Big: Play a key role in delivering campaigns and maintaining assets across London’s transport network

• Own It: Take ownership of planning, compliance and fault management

• Keep It Simple: Translate complex operational requirements into clear, actionable plans

• Better Together: Work closely with a wide range of teams and external partners

What Success Looks Like

• Gained experience planning Small Format, TCP and Maintenance workstreams

• Developed relationships with internal and external partners.

• Independently managed reactive faults within contractual SLAs.

• Presented a cycle review with clear insights and actions.

• Understood key compliance and competency requirements.

What You’ll Need

The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:

• Calm under pressure and able to work to tight timescales

• Strong decision‑making skills, using data and judgement

• Flexible and willing to support occasional unsociable hours

• Competent user of MS Office (Excel, Word, PowerPoint

• Experience working with contractors or external workforces

• Excellent organisational skills and high attention to detail

• Analytical mindset with strong communication skills

• Confident working with people at all levels

• Understanding of Method Statements and Risk Assessments.