Operations Compliance Manager

The role:

We’re looking for a detail-oriented and strategic minded Operations Compliance Manager to support our expanding Compliance organization and provide oversight to bank operations functions relative to their compliance with applicable regulatory frameworks and requirements. This role will play a critical part in developing, maintaining, and optimizing compliance processes across SoFi’s financial products, with a focus on operational excellence, regulatory adherence, and risk mitigation.

You will lead key compliance initiatives, influence cross-functional stakeholders, and serve as a subject matter expert in compliance aspects of operational functions and processes across bank products. 

What you’ll do: 

• Act as a compliance SME across operations processes, partnering with product, operations, legal, and engineering teams to ensure processes are compliant with federal and state regulations.
• Be an advisor to the business as they design and implement controls, workflows, and procedures that mitigate operational compliance risks across SoFi’s financial products (e.g., lending and banking).
• Support root cause analyses and remediation planning for compliance incidents, ensuring timely and effective escalation, resolution, and documentation.
• Partner with the Risk and Internal Audit teams to respond to support stakeholders in audit findings and implement corrective actions.
• Work with third-party vendors across product and internal teams to ensure ongoing compliance with SLAs and regulatory standards.
• Monitor regulatory developments and provide impact assessments to leadership on necessary process changes.
• Represent Compliance Operations in cross-functional project meetings, and ensure compliance considerations are embedded from the outset.

What you’ll need:

• Bachelor’s degree in Business, Law, or related field.
• 6–10 years of experience in compliance, risk management, or operational roles in a regulated financial services or fintech environment.
• Deep understanding of operations compliance areas, including FCRA, Reg E, Reg Z, UDAAP and other consumer regulations.
• Demonstrated experience in control design and implementation in fast-paced, high-growth environments.
• Excellent communication and cross-functional collaboration skills, with the ability to influence without authority.
• Strong analytical and critical thinking skills with a bias toward action and continuous improvement; demonstrated ability to creatively problem solve.
• Highly organized and accountable; able to manage multiple priorities and tight deadlines with accuracy and clarity. 
• Strong stakeholder management and facilitation skills across the lines of defense. 

Nice to have:

• Experience with Fintech or consumer lending products.
• CRCM or similar compliance certification.
• Familiarity with tools like Jira, Confluence, GRC platforms.
• Prior experience interacting with regulators or preparing for exams (e.g., OCC, CFPB, FDIC).
• Comfortable in an agile, entrepreneurial environment and able to deliver results under changing priorities.