Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Operations & Compliance Administrator
Location: Onsite - 5x a week; hammerjack Makati Office
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
The Operations & Compliance Administrator supports both protective security operations and electronic security systems by ensuring compliance, accurate reporting, job coordination, and efficient administration.
This role bridges operational service delivery with electronic systems management to maintain compliance, service reliability, and client satisfaction. The position requires strong organizational skills, attention to detail, and the ability to coordinate across multiple stakeholders including guards, supervisors, technicians, subcontractors, and management.
Duties and ResponsibilitiesProtective Security OperationsDaily
Generate and submit Protective Security COPP reports (1 client only).
Monitor Compliance inbox and action incoming requests.
Follow up outstanding compliance tasks with guards and supervisors.
Weekly / Fortnightly
Track compliance for guards, subcontractors, and licences.
Issue expiry reminders and collect updated compliance documentation.
Compile compliance reports for the Operations Manager.
Coordinate internal operations meetings and provide updates.
Prepare weekly operational compliance and visa summaries.
Support staff engagement initiatives and team communications.
Monthly
Issue automated compliance notifications and maintain Smartsheet trackers.
Submit visa and workforce compliance reports.
Record and distribute operations meeting minutes.
Distribute newsletters and employee assistance program updates.
Manage employee anniversary letters, gifts, and inventory tracking.
Daily
Log and coordinate recurring maintenance jobs for CCTV, access control, and alarm systems.
Create new customers and sites for commissioning to control room.
Monitor service email inbox for supplier invoices.
Weekly / Fortnightly
Update pricing in SimPRO.
Coordinate scheduled preventative maintenance visits.
Liaise with technicians and subcontractors regarding service delivery.
Track service completion and ensure documentation is uploaded.
Monthly
Schedule recurring electronic security maintenance jobs.
Produce monthly service performance and marketing reports.
Review upcoming service schedules and resource requirements.
Proven experience in operations administration, compliance, or service coordination.
Experience in security operations, facilities management, or technical service environments is highly preferred.
Strong knowledge of compliance tracking and document management.
Experience using job management systems (e.g., SimPRO) and tracking tools (e.g., Smartsheet) is advantageous.
Excellent organizational and time management skills.
Strong written and verbal communication skills.
High attention to detail and ability to manage multiple priorities.
Proficiency in Microsoft Office (Excel, Outlook, Word).
Ability to work independently and collaborate with cross-functional teams.
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
