They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.
What You'll Do - You'll Make the Moment
- Develops and maintains communication tools and platforms (Ex: Sharepoint (The Barrel), Store Operations emails).
- Executes outbound communication to the field to support daily operations and the implementation of strategic plans.
- Evaluate/edit all communication to Field Operations to ensure clear, accurate, and timely delivery of message/information
- Consults SSC functional areas on the best method and platform to maximize the effectiveness of communication in support of specified objectives.
- Collaborates with SSC departments and project teams to ensure that communications to the field are clear, accurate, and timely, and that communication objectives are achieved.
- Leads the communication cadence and schedule to maintain established communication systems and processes.
- Update Operations Manual policy and procedures as directed by policy owners and subject matter experts.
- Responds to field questions submitted to Store Operations email group.
- Assists with the management of Field Operation projects as assigned, building communication plans and meeting deadlines needed for Pre/Launch/Sustainment model.
- Consistently assess existing procedures and look to innovate and improve upon process and efficiency.
- High School diploma and 2 years field operations and/or related communications experience; or equivalent combination of education and experience.
- Preferred college degree in communications or business
- Strong written and oral communication skills.
- Excellent computer skills ((Microsoft programs especially Outlook, Word, Excel, and Sharepoint)
- Strong analytical and decision making skills.
- Strong organizational, time management, and prioritizing skills.
- Detail-oriented
- Good interpersonal and relationship-building skills in order to work cross-functionally
- Knowledge of Retail and Restaurant Operations.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive pay every week
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
Skills Required
- High school diploma
- Two years of field operations and/or related communications experience, or equivalent combination of education and experience
- Strong written and oral communication skills
- Proficiency with Microsoft Outlook, Word, Excel, and SharePoint
- Strong analytical and decision-making skills
- Strong organizational, time management, and prioritization skills
- Detail-oriented
- Interpersonal and relationship-building skills for cross-functional collaboration
- Knowledge of retail and restaurant operations
- College degree in communications or business
Cracker Barrel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cracker Barrel and has not been reviewed or approved by Cracker Barrel.
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Strong & Reliable Incentives — Tip-driven roles can see strong earning upside, with servers keeping tips, receiving them daily, and describing “uncapped” potential on high‑traffic shifts. Feedback suggests busy weekends and favorable sections can push take‑home well above base pay.
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Healthcare Strength — Full‑time staff are offered multiple medical plan options, dental (including adult orthodontia), vision, and mental‑health resources through the EAP, with some roles highlighting medical eligibility as early as day one. Wellness platforms and chronic‑condition support tied to enrollment add breadth to the coverage.
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Wellbeing & Lifestyle Benefits — Employees often point to meaningful everyday savings via a 35% restaurant/retail discount and about 50% off shift meals, plus access to perks like the Calm app, gym discounts, and backup family care. Earned‑wage access and pay‑card options provide helpful cash‑flow flexibility.
Cracker Barrel Insights
What We Do
Cracker Barrel is a vibrant business grounded in a clear belief - the goodness of country hospitality. And that's why we're always serving up more than a meal. We show you country-style appreciation, so you can appreciate the moment and know that you're all in good company.
