Operations Client Support: Deliveries and/or Reporting

Posted 9 Days Ago
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London, Greater London, England
In-Office
Mid level
Financial Services
The Role
The Operations Client Support role involves managing the lifecycle of physical deliveries and client reporting for futures and options contracts. Key responsibilities include overseeing delivery processes, designing customized reports, and collaborating with teams to enhance operational efficiency and client satisfaction.
Summary Generated by Built In

About Marex
Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

For more information visit www.marex.com

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

The Operations Client Support department sits within the operations function, providing direct support to clients, front office and control & support areas within the organisation on a global basis.

We are seeking either a detail-oriented and risk-aware Physical Deliveries Associate to manage the lifecycle of physically settled Futures and Options contracts across multiple asset classes and clearing venues who will have a strong understanding of delivery risk, clearing mechanics, and exchange protocols — with a particular focus on commodities and fixed income products.

Or we're seeking a proactive and data-savvy Client Reporting Associate to join our Clearing Operations team. This is a strategic role focused on delivering customised, high-volume reporting solutions for institutional and retail clients — including algorithmic trading firms — who rely on precision and speed in their post-trade data who’ll work closely with clients and internal teams to build bespoke reports that enhance transparency, operational efficiency, and client satisfaction. Experience with ION Web (ARC/DTS) and SQL is highly desirable, along with a solid understanding of futures and options markets.

Or a blend of the two!

Physical Deliveries - Responsibilities:

• Oversee physical delivery processes for commodities and fixed income instruments across major CCPs (e.g., ICE, CME, Eurex, Euronext)
• Monitor and manage First Notice Days (FND), Last Trading Days (LTD), and Option Expiry schedules to ensure timely client communication and risk mitigation
• Liaise with clearing brokers, exchanges, and internal teams to coordinate delivery instructions and resolve discrepancies
• Maintain accurate delivery records and ensure compliance with exchange and regulatory requirements
• Support margin and collateral teams with delivery-related impacts on margin calls and asset movements
• Provide daily oversight of delivery risk exposure and escalate potential mismatches or breaches
• Collaborate with technology and product teams to enhance delivery workflows and reporting tools

Reporting - Responsibilities:

• Design and deliver customised reports for new and existing clients across clearing and post-trade workflows
• Collaborate with sales/clients to understand their data needs, trading strategies, and reporting preferences
• Translate complex clearing data into actionable insights, ensuring accuracy and relevance
• Work with internal stakeholders (Operations, Technology, Sales) to support onboarding and reporting enhancements
• Leverage ION Web (ARC/DTS) and SQL to extract, transform, and present data efficiently
• Monitor and maintain reporting infrastructure, ensuring timely delivery and issue resolution
• Contribute to strategic initiatives aimed at expanding our bespoke reporting offering

Skills and Experience - Physical Deliveries:

• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
• Good working knowledge of F&O Listed derivative exchanges. OTC a big plus.
• Previous Treasury experience beneficial
• Familiarity with margin call processing and methodology

Skills and Experience - Reporting:

• 3+ years in a reporting, operations, or client services role within financial markets
• Strong working knowledge of futures and options and clearing workflows
• Experience with ION Web (ARC/DTS) and SQL for data extraction and automation
• Ability to understand and explain complex post-trade data to clients
• Excellent communication and stakeholder management skills
• Detail-oriented mindset with a passion for solving client problems

Competencies:

• Excellent verbal and written communication skills
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Resilient in a challenging, fast-paced environment
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

If you’re forging a career in this area and are looking for your next step, get in touch!

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company.  We welcome applications from candidates returning to the workforce.  Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.

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Top Skills

Arc
Dts
Ion Web
SQL
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The Company
HQ: New York, NY
732 Employees
Year Founded: 2005

What We Do

We are a diversified global financial services platform, connecting clients to global energy, metals, agricultural and financial markets. Across our businesses we provide critical high value-add services in Market Making, Execution and Clearing, Hedging and Investment Solutions, Price Discovery and Data & Advisory.
We have a leading franchise in many major metals, energy and agricultural products, executing around 38 million trades and clearing over 193 million contracts in 2021.

The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 22 offices worldwide, the Group has over 1,100 employees across Europe, Asia and America.

State-of-the-art electronic and voice broking services facilitate all types of trading strategies. This is backed by decades of experience, with Marex emphasising intellectual knowledge and insight, alongside access to extensive data sets and the latest analytical tools.

In addition to its core operations, Marex's scale and expertise in commodity derivatives, as well as physical products, has enabled it to respond to client demand and offer services for financial futures & options and foreign exchange.

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