Bring your delivery mindset and change leadership to a team that helps Operations evolve safely and efficiently. You will work across Operations, Technology, and business partners to translate strategy into practical execution. This role offers broad exposure to complex initiatives, senior stakeholders, and meaningful process and control improvements.
As an Operations Change Manager - Associate within the Operations Change Team, you will lead Operations-focused change delivery across the full change lifecycle. You will assess operational impacts, coordinate readiness activities, and drive execution from initiation through implementation. You will partner closely with stakeholders across Operations and Technology to remove roadblocks, manage risks, and ensure sustainable outcomes.
Job responsibilities
- Conduct Operations impact assessments for new initiatives, including capacity, operating model impacts, business impacts, and regulatory considerations
- Lead end-to-end delivery of change initiatives from initiation through implementation, ensuring milestones, plans, and delivery artifacts are created and maintained
- Coordinate operational readiness for new product or process implementations, ensuring procedures, controls, training, and support models are in place before go-live
- Identify, track, and manage risks, issues, and dependencies, escalating appropriately to protect delivery outcomes
- Partner with stakeholders across Operations and Technology to align scope, timelines, and ownership across workstreams
- Collaborate with Legal, Compliance, Risk, and Controls partners to identify, assess, and address risk and regulatory exposure in a timely manner
- Communicate progress clearly through updates, forums, and working sessions, tailoring messages for different audiences
- Contribute to team priorities and continuous improvement initiatives, supporting a strong, inclusive team culture
Required qualifications, capabilities and skills
- Relevant experience in business-side program or project management within a financial institution or equivalent experience
- Demonstrated experience delivering change across the full project lifecycle (initiation through implementation and stabilization)
- Proven ability to conduct operational impact assessments and translate requirements into executable plans
- Strong stakeholder management skills, with experience partnering across functions and levels, including senior leaders
- Ability to manage multiple workstreams and competing priorities while maintaining high attention to detail and delivery quality
- Strong written and verbal communication skills, including the ability to simplify complex topics for clear decision-making
Preferred qualifications, capabilities and skills
- Proficiency with Jira and Confluence (or similar delivery and documentation tools)
- Experience supporting operational readiness for new products, process launches, or operating model changes
- Familiarity with change management frameworks and structured approaches to adoption, training, and communications
- Experience working closely with risk, compliance, and control partners in regulated environments
#ICBCareers
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Relevant experience in business-side program or project management within a financial institution or equivalent experience
- Experience delivering change across the full project lifecycle, from initiation through implementation and stabilization
- Experience conducting operational impact assessments and translating requirements into executable plans
- Strong stakeholder management skills, including experience partnering across functions and levels with senior leaders
- Ability to manage multiple workstreams and competing priorities while maintaining attention to detail and delivery quality
- Strong written and verbal communication skills, including simplifying complex topics for decision-making
- Proficiency with Jira and Confluence or similar delivery and documentation tools
- Experience supporting operational readiness for new products, process launches, or operating model changes
- Familiarity with change management frameworks and structured approaches to adoption, training, and communications
- Experience working with risk, compliance, and control partners in regulated environments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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