Your Opportunity, Your Team
The Operations Business Analyst, reporting to the Manager of Operations Business Analysis, analyzes complex data and situations to provide actionable insights and recommendations to leadership. You will collaborate with senior internal and external partners, distills complex information for multiple audiences, and identify opportunities for operational improvement. The analyst manages essential reports and processes, leveraging business acumen to drive results and support the organization's operational and financial goals.
Where You'll Work
This role is hybrid and will require you to be onsite at QVC-West Chester, PA several days per month (onsite days are predetermined and standard across the company). We consider job seekers for this role only if they reside in Pennsylvania. We do not offer relocation assistance for this role.
What You'll Do
FORECASTING/PREDICTIVE ANALYTICS: Creates reports and metrics at various frequencies, including hourly, daily, weekly, and monthly. These reports drive critical business processes across different value streams and departments, such as CS&E, IB Supply Chain, Fulfillment, and OB Transportation.
DESCRIPTIVE ANALYTICS : Develop business facing analytics, dashboards, and data visualizations in BI platforms such as Tableau to aid business decision making.
DIAGNOSTIC ANALYTICS/ PROCESS IMPROVEMENT: Monitor KPIs, identify performance gaps, understand root causes and communicate costs and service impact to leadership. Partner with various stakeholder groups to identify process gaps and recommend both process changes and reporting to ensure sustained improvement.
STRATEGIC PLANNING: Executes entire projects or components of large projects from start to finish including data gathering and manipulation, synthesis and modeling, and communication of insights and recommendations.
What You'll Bring
- 2+ years of experience developing Optimization Models to answer complex business questions and support ongoing decision-making.
- Advanced Excel and moderate to advanced SQL skills.
- 1 or more years of experience with data modeling and scripting languages such as Python, R.
- 3+ years of experience as an analyst in business analysis, supply chain or operations
- Bachelor's or University Degree, or equivalent work experience
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- 2+ years of experience developing Optimization Models
- Advanced Excel skills
- Moderate to advanced SQL skills
- 1+ years experience with Python or R
- 3+ years of experience as an analyst in business analysis, supply chain, or operations
- Bachelor's or University Degree or equivalent work experience
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
