Position Title
Operations Business AnalystLocation
New York, NY 10018Job Summary
Pay Range: 63-103KThis role is critical in supporting operational efficiency, regulatory compliance, and strategic growth by driving improvements across key banking processes and systems. The position will bring a strong understanding of operational workflows in a banking environment, combined with the ability to bridge business needs and technical solutions. This is a high-impact role with cross-functional exposure, offering significant opportunities for growth and influencePay Range: Local Minimum Wage - $0.00 - $0.00
Job Responsibilities:
JOB RESPONSIBILITIES
- Analyze end-to-end operational workflows and identify inefficiencies, bottlenecks and areas for improvement
- Collaborate with stakeholders to gather, document and validate business requirements
- Lead or support User Acceptance Testing (UAT) activities, including test planning, execution, and issue tracking.
- Translate business needs into clear and actionable functional specifications, process flow, and use cases
- Liaise with IT and other departments to ensure successful implementation of new systems or processes
- Support the implementation of new systems, technologies, and processes, ensuring alignment with business goals and compliance standards
- Provide training for operational tools and systems
- Uses independent judgement and discretion to make decisions keeping risk mitigation and client impact in mind.
ADDITIONAL ACCOUNTABILITIES
- Performs special projects, and additional duties and responsibilities as required.
- Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
- Stay current on industry trends, regulatory changes, and emerging technologies in banking operations
JOB REQUIREMENTS
Required Qualifications:
- Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent (Add applicable additional detail i.e. field of study required or equivalent work experience if applicable)
- Minimum experience required: Less than 2 years as a Business Analyst within the banking or financial services industry, specifically in operational functions.
- Strong knowledge of banking operations and supporting systems (core banking platforms, digital banking, payments processing, etc.).
- Proficient in process mapping tools and methodologies (e.g., BPMN, Visio) and data analysis tools (Excel, SQL, BI platforms).
Preferred Qualifications:
- Education level preferred: College, Vocational or Associates Degree (2 years or equivalent) (Add applicable additional detail i.e. field of study preferred or equivalent work experience if applicable)
- Familiarity with Project Management Life Cycles and terminology
Job Competencies:
- Technical Aptitude - Comfortable learning and navigating business applications, systems and tools
- Strong Written and Verbal Communication Skills – Ability to communicate effectively and lead meetings and projects when required
- Analytical Thinking - Ability to assess problems, analyze data and draw logical conclusions to support decision-making and process improvements.
- Time Management – Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast paced, changing environment
- Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results
- Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
- Physical demands (ADA): No unusual physical exertion is involved.
Flagstar is an Equal Opportunity Employer
Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank
Top Skills
What We Do
Thank you for visiting Flagstar Bank on LinkedIn, and we look forward to being part of your financial journey. On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York. At June 30, 2024, the company had assets of $119.1 billion. We operate over 400 branches across 10 states, including a significant presence in the Northeast and Midwest and locations in high growth markets in the Southeast and on the West Coast. Flagstar Mortgage operates nationally through a wholesale network of approximately 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities. Follow us on LinkedIn to stay up to date on news and updates, new hires, community initiatives, access to our collective insights, and banking industry updates that you need to know.
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