Operations Business Analyst

Key Responsibilities

• Develop and maintain Excel-based data models to support Global Services Capacity Planning.
• Perform in-depth analysis of Revenue Actuals vs Budget, identifying trends, variances, and actionable insights.
• Own and manage all operational datasets to ensure data is accurate, up-to-date, and readily available for ad hoc reporting needs.
• Collaborate with cross-functional teams (Finance, Delivery, HR) to align data inputs and reporting outputs.
• Create dashboards and reports that support strategic planning and operational efficiency.
• Proactively identify data gaps and recommend process improvements to enhance data quality and reporting capabilities.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, or a related field.
• 5+ years of experience in a business analyst, operations analyst, or similar role.
• Advanced proficiency in Microsoft Excel (pivot tables, Power Query, complex formulas, etc.).
• Strong analytical and problem-solving skills with a keen attention to detail.
• Experience working with financial data, capacity models, and operational KPIs.
• Excellent communication skills and the ability to translate data into actionable insights.

Preferred Qualifications

• Experience in Professional Services or SaaS environments.
• Familiarity with BI tools (e.g., Power BI, Tableau) and data visualization best practices.
• Experience with SQL
• Knowledge of Sales, budgeting and forecasting processes.