Key Responsibilities
Operations & Client Support
*Ensure seamless functioning of services across multiple properties/centers, including
vendor management, client support, and facility operations.
* Deliver timely resolution of service requests and breakdowns raised by clients or
internal teams.
* Support workspace modifications and customization requests across departments to
enhance client experience.
Facility & Maintenance Oversight
*Supervise maintenance activities including plumbing, electrical, HVAC, carpentry, and
general repair work.
*Conduct routine facility inspections to uphold safety, compliance, and quality standards.
*Manage preventive maintenance schedules and ensure maximum uptime of critical
infrastructure.
Vendor & Procurement Management
*Coordinate with external vendors (plumbers, electricians, carpenters, technicians) and
monitor work quality and timelines.
*Oversee procurement, ordering, and stock levels of maintenance materials and
consumables.
*Maintain complete documentation including vendor logs, AMC schedules, service
reports, and Google sheet/excel-based trackers
Service Excellence & Ticketing
*Handle and track service-related tickets (backend); assign, follow up, and ensure closure
within SLAs.
*Drive operational efficiency by monitoring ticket resolution and capturing client
feedback.
Requirements
Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate.
Proven experience in leading teams and driving operational excellence.
A natural passion for hospitality and a deep understanding of what creates an outstanding client experience.
Strong financial acumen and experience with budget management and cost control.
Excellent communication and interpersonal skills, with a track record of building strong client relationships.
Skills Required
- Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate.
- Proven experience in leading teams and driving operational excellence.
- Deep understanding of hospitality and what creates an outstanding client experience.
- Strong financial acumen and experience with budget management and cost control.
- Excellent communication and interpersonal skills with a track record of building strong client relationships.
What We Do
alt.f coworking provides affordable, scalable shared-office solutions for micro businesses, startups, and emerging companies. Its offerings include day passes, hot desks, dedicated desks, meeting rooms, team rooms, director cabins, and fully serviced private offices. The company also provides virtual-office services for GST registration, business-address registration, and company registration, helping growing businesses establish a professional presence while controlling operational costs as their teams expand.
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