Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Role Summary
At athenahealth, we are transforming the way healthcare works. As an Associate on the Payer Portal team, you will support solutions that reduce friction in revenue cycle operations and improve outcomes for healthcare providers.
This role is focused on operational execution, workflow analysis, and continuous improvement. You will help identify issues, support implementation of process changes, track key metrics, and collaborate with stakeholders across the business. The role reports to the appropriate team leader within the Payer Portal organization.
Team Summary
The Payer Portal Management Zone simplifies how healthcare organizations interact with payer systems. The team builds scalable, automated, reliable, and secure access to payer portals, helping reduce administrative effort and improve operational efficiency across the revenue cycle.
The team works across operations, product, and technology to solve complex problems that affect payer interactions and downstream business outcomes. Team members contribute to workflow improvement, issue analysis, and support for changes that improve consistency, reliability, and client experience.
Essential Job Responsibilities
- Execute operational and strategic initiatives that support unit cost reduction, improved business outcomes, and reduced client effort.
- Analyze workflows and support root cause analysis to identify inefficiencies and recurring issues.
- Support implementation of workflow changes and product updates.
- Track and report on assigned metrics and operational outcomes.
- Participate in stakeholder discussions and escalate risks or blockers as needed.
- Identify process inefficiencies and recommend practical improvements.
- Use AI-assisted tools to organize recurring operational findings, summarize workflow patterns, and support faster review of metrics and issue trends while applying human judgment to confirm actions and decisions.
Additional Job Responsibilities
- Collaborate with cross-functional partners to support issue resolution and process improvements.
- Document workflow observations, action items, and follow-up needs.
- Assist in preparing status updates and operational summaries.
- Support ongoing team activities and special projects as assigned.
- Contribute to knowledge sharing within the team.
- Learn RCM processes and apply that understanding to daily work.
- Help improve consistency in operational execution and follow-through.
Expected Education & Experience
- Bachelor’s degree or equivalent experience.
- 5–7 years of experience in a fast-paced environment.
- Exposure to US healthcare RCM is preferred.
- Foundational understanding of revenue cycle workflows.
- Basic analytical and problem-solving skills.
- Strong communication and collaboration skills.
- Ability to prioritize work in a fast-paced environment.
- Strong attention to detail and execution discipline.
- Willingness to learn and adapt.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- Bachelor's degree or equivalent experience
- 5-7 years of experience in a fast-paced environment
- Exposure to US healthcare RCM is preferred
- Foundational understanding of revenue cycle workflows
- Basic analytical and problem-solving skills
- Strong communication and collaboration skills
- Ability to prioritize work in a fast-paced environment
- Strong attention to detail and execution discipline
- Willingness to learn and adapt
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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