Operations Associate

A bit about the Department: Our Operations Department is responsible for making sure our customers have a great experience using their vehicles.

What you’ll be doing:

• Covering Key Areas in our busy Operations Department
• Learning a variety of tasks across the various teams in the department
• Working in an agile, flexible manner as needed.

There isn’t an ordinary day as an Operations Associate. You could be processing fines in our admin team one day, and then taking maintenance bookings over the phone the next. You’ll need to be flexible and able to learn a broad variety of tasks. These will include:

• Fleet Admin – processing fines, post room duties.
• Maintenance Booking Support – taking bookings over the phone and via emails and an online portal.
• Remarketing – arranging collections of vehicles at end of contract, processing driver sales
• Downtime Management – Proactive chasing of vehicles off the road for mechanical repair.
• Incident Management – taking incident reports over the phone, proactive chasing of vehicles off the road for bodywork repair

How could you stretch this role:

• Learning tasks above and beyond the basic roles within the department to support more advanced areas.
• Proactively monitoring areas that need support
• Gaining further knowledge of our business and of the fleet industry in order to improve our service and processes
• Using TPS Kaizen methodology to improve our processes In the future, this role will provide a great knowledge base to become a subject matter expert across our department.

This position will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.

Key Experience & Skills:

• Experience of both administrative and contact centre work
• Ability to quickly switch between tasks where required, but also to engage with one task over a longer period if this is necessary
• Attention to detail and ability to perform high volume tasks at speed with minimal errors once trained.

Attributes & Behaviours:

• Flexible
• Able to focus
• Adaptable
• Conscientious

• Competitive starting salary
• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Company Car Scheme following passing of probation 
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Wellbeing hour each month
• Discounts on Toyota & Lexus cars
• Volunteer Days
• Wellbeing events
• Employee assistance programmes
• Free fruit in the office
• Free onsite car parking
• Working Hours 37.5 per week Monday - Friday
• Hybrid working policy 2 days from home each week should you want to

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

OUR RECRUITMENT PROCESS

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

• Some examples of how we might be able to help are listed below:
• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.