Work Location - Brisbane ONLY
What you’ll do
This is an exciting entry level opportunities for those starting or continuing their career in customer service where you will support customers with their Fit2Work background checks and employment screening services.
As part of this contact centre role you will be responsible for Identifying and meeting the needs of the customer and providing a high level of customer service while providing information and answering questions, and explaining products and services.
You will be joining a diverse team and supported by an experienced team leader where you will be provided with structured training for 3-4 weeks. There are ample opportunities for career progression and great company benefits including an extra leave, discounts, as well as training and development.
You will also be available to work across a roster from 07:00am - 5:00pm, Monday-Friday, although we are usually able to align rosters to our team’s first preferences. This is a full time role based in the Brisbane CBD however the team works from home on Mondays and Fridays.
Key responsibilities include:
Deliver excellent customer service via phone, email and chat assisting with inquiries.
Guide customers through the background check and screening process aligned to various government requirements, helping them solve problems related to their background check processes.
Respond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer service
Handle complaints in a highly professional manner
Execute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures
Work closely with other teams to escalate and resolve more complex issues.
Ensure compliance with privacy and security guidelines when handling sensitive customer data.
Maintain a positive and solution oriented approach to ensure a positive experience for our customers.
Ability to adapt and learn new skills and processes quickly as products and requirements change.
What experience you need
Some experience customer-facing roles (retail, hospitality, call centres etc) is beneficial but not essential as full training will be provided.
Demonstrated ability to solve customer problems and work with customer frustrations
Attention to detail and problem solving skills.
Ability to work efficiently in a team-oriented environment
Familiarity with computer skills (e.g., Microsoft Office, Google Workspace).
What could set you apart
Similar experience in the Banking & Finance sector
Proven experience in handling complaints
What’s in it for you?
At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible. Here are just a few ways we give back to our teams.
Hybrid Work Model
Additional Leave Allocations + Public Holiday Swaps
Discounted Gym Memberships
Discounted Private Health Cover (and discounted Pet Insurance if you want it!)
Employee Stock Purchase Plan
Career Development and Learning
A Diverse and Inclusive Workplace and Environment
Wellbeing Resources
Primary Location:
AUS-BrisbaneFunction:
Function - Customer ServiceSchedule:
Full timeSimilar Jobs
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What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
