Operations Associate

Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 750+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers - no matter what role they’re in.

Overview:

• Workstyle: This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include:

  • AZ, CA, CO, CT, DE, FL, GA, IL, KY, MA, MI, MO, MS, NH,  NJ, NY, OH, PA, SC, TX, UT, VA, VT, WA

• Reports to: Operations Lead

• Travel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.

• Physical Requirements/Demands: This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Application Period Disclosure: We are accepting applications for this role for the next 48 hours. We encourage interested candidates to apply as soon as possible for full consideration.

What we’re looking for: 

We’re looking for an organized, detail-oriented, and customer-focused Operations Associate to join our Swag.com team. You’ll play a vital role in delivering exceptional swag experiences to our customers by managing print orders and ensuring on-time delivery. You should bring:

• 2+ years of experience in operations, logistics, or customer service roles

• Strong communication skills

• Comfort working in fast-paced, remote team environments

• Proficiency with tools such as Excel/Sheets, Slack, and CRM/ticketing systems

• An action-oriented mindset with the ability to work independently

• Familiarity with shipping and fulfillment processes a plus

What you’ll do: 

As an Operations Associate, you’ll help bring our customers’ swag programs to life by:

• Managing day-to-day order operations, including placing, monitoring production, and tracking print orders with suppliers

• Monitoring and managing the Order Management queue to maintain smooth workflow

• Communicating with vendors and internal teams to address any questions or delays that arise mid-order

• Solving post-order issues in a quick, cost effective, and customer-centric manner 

• Staying informed of industry best practices

How you’ll be measured: 

• Order Success Rate – timely production and accurate fulfillment

• Customer Support KPIs – responsive, helpful communication with internal teams and vendors

How you’ll make a difference: 

You’ll be a key part of the Swag.com Operations team, ensuring every order is delivered accurately and on time to meet customer expectations. You’ll partner with vendors and internal Swag.com teams including Sales / Account Management, Customer Success, Product, and Logistics help drive a delightful customer experience. Your role will directly support Custom Ink’s mission to bring people together and create lasting connections through branded merchandise.

Compensation: 

We are committed to providing pay transparency and equitable compensation.

• For this salaried, non-exempt position, the pay range is $41,000 - $47,000. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members. You are eligible for overtime pay in accordance with applicable state and federal law.

The perks!

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays. 

• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being. 

• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners. 

• Family-Friendly Benefits: Up to 12 weeks of fully paid parental leave for birthing parents and 6 weeks for non-birthing parents, plus adoption assistance and family-building benefits.

• Financial Wellness: Plan for the future with a 401(k) retirement plan with company matching, complimentary life & AD&D insurance coverage, and access to financial planning resources. 

• Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.