Operations Associate

Want to help everyday Americans invest and build wealth? Financial inequality is increasing, and too many people are getting left behind. At Stash, we are passionate about democratizing wealth creation through education, advice, and products that help customers achieve greater financial freedom.

Stash’s Operations team is seeking an Associate to join our Fraud & Disputes team and play a pivotal role in maintaining a consistent customer-first approach to investigations and resolution of both disputes and potential fraud. This is a once-in-a-lifetime opportunity to be part of a lean team of like-minded operations professionals crafting a consumer-friendly and technology-driven experience.

What you'll do: 

• Primarily investigate disputes for card and ACH, according to Reg E, MasterCard and debit network rules.
• Resolve disputes according to all applicable rules and within regulatory timeframes.
• Review and decision of all remote deposit capture checks, returns and adjustments according to procedure.
• Contribute to a team environment focused on collaboration, continuous improvement and effective risk management. 

What we're looking for: 

• 3-5 years’ experience in mobile deposit capture  processing and disputes resolution
• Expertise with consumer payment Rules and regulations, including Reg E, Reg Z, NACHA, card and network rules
• Proven experience resolving transaction disputes/fraud claims according to Reg E, MasterCard and debit network rules
• Strong understanding of controls and risk management, including fraud types
• Proactive, enthusiastic team player
• Detail oriented with strong organization skills and ability to prioritize and execute in a fast-paced environment

#LI-Remote

Our Commitment to Diversity, Equity, and Inclusion

We proudly celebrate the unique qualities that make you you, 365 days a year, and not just because it’s the right thing to do or good for business. We embed the principles and practices of diversity, equity, and inclusion (DEI) into all that we do to prioritize people, a Stash core value, and to ensure Stashers of all backgrounds and experiences can be their authentic selves. 

We are also proud to be the first and only venture-backed fintech to join the CEO Action for Diversity & Inclusion™, and as an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds.

If you require any reasonable accommodations to make your application process more accessible, please reach out to [email protected].

Helping You Invest in Yourself 

• Comprehensive total rewards package, comprising compensation (salary and equity) and health care benefits 
• Complimentary subscription to Stash+ account 
• Flexible work policy – We offer a flexible work environment that blends working from home with in-person collaboration at our NYC office to support productivity and team culture.                    
• Flexible PTO 
• Annual learning and development reimbursement benefit 
• Work-from-home equipment stipends; home internet subsidy
• Paid Parental Leave (offerings for birth giving and non-birth giving parents) Primary & Secondary
• Enhanced health and wellness benefits through One Medical, Gympass, and Maven Health

External Recognition for Stash

• Benzinga’s 2023 Best Brokerage for Beginners and Best Robo-Advisor Awards
• Qorus-Accenture’s 2023 Banking Innovation Awards
• USA Today and Statista’s 2023 Top 500 Best Financial Advisory Firms
• Comparably's Best Company Awards: Best Places to Work, Best Company Outlook, and Best Engineering Team for Diversity, Women, Culture, and more! (2023)
• Fintech Breakthrough Award: Best Personal Finance App (2023)
• BuiltIn’s Best Places to Work (2022, 2021, 2020, 2019)
• Forbes Fintech 50 (2021, 2020, 2019)
• Best Digital Bank, Finovate Awards (2020)
• Tearsheet Challenge Awards, Best Banking Card Product - Stock-Back® Card, 2020
• LendIt Fintech Innovator of the Year (2020, 2019)

Salary Range: $60,000-$80,000

The base salary range represents the reasonably anticipated low and high end of the salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, experience and competencies, as well as internal equity and alignment with market data for companies of our size and industry.

**No recruiters, please**