$100,000 - $120,000
Full-time / Onsite
About The Role
As an Operations Associate, you will play a critical role in managing schedules, optimizing workflows, and coordinating care for new patients. You’ll work cross-functionally with our Clinical, Product, and Data teams to improve processes, drive efficiency, and scale our operations. If you’re a detail-oriented problem-solver who thrives in a fast-paced, impact-driven environment, we’d love to meet you.
What You’ll Do
- Manage schedules, optimize workflows, and streamline care coordination to ensure a seamless patient experience.
- Analyze market and clinical best practices to identify opportunities for operational improvements and contribute to our strategic roadmap.
- Work closely with teams focused on bringing in and keeping new patients, ensuring they receive high-quality, timely care.
- Track service line performance, identify bottlenecks, and implement data-driven solutions to enhance efficiency.
- Leverage SQL and other tools to analyze provider KPIs, measure impact, and guide decision-making.
- Work alongside Clinical, Product, Care, and Data teams to drive operational initiatives and resolve provider and patient concerns.
- Maintain adherence to healthcare regulations (HIPAA, EHR) while continuously improving internal processes.
Who You Are
Bachelor's Degree
- You thrive in fast-paced environments and can juggle multiple priorities with precision.
- Experience with SQL, data analytics, or performance tracking is a plus.
- Familiarity with EHR systems, HIPAA regulations, and provider operations is highly beneficial.
- You communicate effectively and can work cross-functionally to solve problems and implement solutions.
- Must be able to work full-time in our Kirkland, WA office.
Life at Mochi
- Comprehensive Health Coverage – Medical, dental, and vision insurance to keep you at your best
- Financial Security – 401(k) with company matching and fully covered life insurance
- Time to Recharge – Generous company holidays, PTO, and flexibility to take the time you need
- High-Impact Work – Shape the future of digital healthcare at a pivotal moment in our growth
- Competitive Compensation – Top-tier salary and a generous equity package
- Fast-Paced & Exciting – Join a hypergrowth team that moves fast and builds with purpose
- World-Class Team – Work alongside top engineers, product leaders, and operators in a high-performance environment
The base salary for this full-time position ranges from $100,000 to $120,000, in addition to benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.
What We Do
We're Mochi Health, a pioneering force in obesity medicine dedicated to building personalized, clinically-backed weight care solutions. We're on a mission to empower patients with one-on-one virtual care and proven pharmaceutical treatments.
We recognize that every body is unique, and believe weight loss plans should be, too.
With over 100 million individuals struggling with obesity and 15 million already using GLP-1 prescriptions, the need for specialized guidance is at an all-time high. We help patients navigate their treatments and achieve lasting success by connecting them with board-certified providers, dietitians, and access to our support team around the clock. Our best-in-class telehealth platform is designed to make care accessible to patients whenever and wherever they need it.
At Mochi Health, we believe that our success is driven by the people we hire. Join us in shaping the future of obesity medicine and transforming the lives of millions of patients.
Why Work With Us
At Mochi, we put our team first, ensuring every voice is heard and every career grows. We move fast, innovate boldly, and make a real impact—without VC constraints. Here, you’ll tackle meaningful healthcare challenges, learn constantly, and have the opportunity to lead. Join us to build something bigger than a job—create a career you’re proud of.
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Mochi Health Offices
OnSite Workspace
All employees work in-person at our beautiful San Francisco office five days a week.
