Operations Associate

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. 

Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Pasadena team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Pasadena sounds exciting, we would love to meet you!  

Responsibilities:

• Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Experience:

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Pasadena area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance 
• Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
• Bonus points if you love ride-sharing so much that you're a Lyft driver too! 
• Proficiency in other languages is considered a plus!
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Pasadena area is $18.05 - $22.56. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Flexdrive does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.