Operations Associate

About the Role

We are hiring an Operations Associate who will be a key member of our growing team, with a focus on managing fulfillment operations and providing top-tier customer support. This role will center around overseeing redemption fulfillment, handling customer service inquiries, and disseminating critical insights about support processes. You will play a pivotal role in ensuring a seamless customer experience, optimizing the fulfillment lifecycle, and delivering actionable data-driven insights. Occasional out-of-hours support may be required.

The base salary offered for this role and level of experience will begin at $58,600 and up to $79,200. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

This job requires five days a week in the New York Chime Enterprise office.

Who You Are…

You are a customer service-driven individual with a passion for providing excellent support and operational execution. You thrive in fast-paced environments, excel at multitasking, and have a knack for data interpretation. Your proactive approach to problem-solving, combined with your attention to detail, makes you an invaluable team member, ensuring seamless end-to-end processes.

In This Role You Can Expect to

• Fulfillment & Redemptions Management: Oversee day-to-day activities related to user redemptions, track fulfillment progress, and optimize the redemption lifecycle for a smooth customer experience. Work with internal systems and external redemption partners to ensure accurate, timely fulfillment.
• Customer Support: Handle customer inquiries and manage support cases effectively, ensuring a high level of service. Provide insights and feedback from support interactions to improve customer service operations and product offerings.
• Data Insights & Reporting: Manage data related to customer support and redemption processes, creating dashboards and reports that help internal teams understand trends, service-level agreements (SLAs), and fulfillment performance. Communicate insights to enhance decision-making and operational improvements.
• Inventory & E-commerce Operations: Coordinate inventory management with fulfillment partners, ensuring smooth e-commerce operations. Oversee data integration across multiple platforms, including APIs/SFTPs, to maintain efficient data flow and system integration.

To thrive in this role, you have

• 1-3 years of relevant experience in customer service, fulfillment, redemptions, or operations support.
• Proficiency in using HubSpot and customer service platforms, with experience in managing reporting dashboards.
• Strong analytical skills, with the ability to manipulate and interpret data to make operational improvements.
• Excellent written and verbal communication, capable of delivering insights to internal teams and external partners.
• Experience with e-commerce, particularly in inventory management, fulfillment processes, and managing supply chain points.
• Proven ability to work independently, follow through on tasks, and manage multiple priorities in a fast-paced environment.

Additional Qualifications:

• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• A proactive approach to identifying and addressing operational inefficiencies.
• Ability to create and manage comprehensive reporting dashboards from various data sources.
• Experience with e-commerce inventory management, working with APIs/SFTPs, and coordinating across multiple vendors.

Join us and be part of a dynamic team committed to delivering exceptional customer experiences and driving operational excellence.

A little about us

Chime Enterprise stands at the forefront of employee performance transformation, leveraging rigorous behavioral science insights and advanced technology. Our mission is clear: to empower employers with proven strategies that drive engagement, productivity, and organizational success.

We understand that every workplace is unique, which is why our solutions are meticulously tested and tailored to meet diverse business needs. By integrating seamlessly into existing frameworks, Chime Enterprise equips companies to cultivate a culture of continuous improvement and achievement.

Join us in revolutionizing the future of work. Together, we’ll unlock the full potential of your workforce and set new standards for employee empowerment and organizational excellence.

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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