Operations Associate

Operations Associate

Position Summary

As a key member of Putnam’s operations team, the Operations Associate will help drive staffing and capacity management while identifying trends and resourcing needs. Resource management and project staffing are critical to Putnam’s success, benefiting our employees, our business, and our clients. The Operations Associate will also play an integral role in Putnam’s performance review and feedback processes, ensuring that key insights are gathered and effectively incorporated into resourcing decisions. The Operations Associate will work collaboratively with leadership, consulting teams, operations, and HR to understand project, team, and staff needs while driving operational excellence and fostering a high-performance culture.

Responsibilities include, but are not limited to:

Project Administration and Staffing 

• Update project resourcing and assignments in Financial Force (Certinia) system.
• Manage and review project schedules for accuracy, cross-checking against project paperwork.
• Assist in the administration of the staffing inbox and project launchpad queue, triaging and escalating inquiries and requests as needed.
• Log system incidents and improvements in ServiceNow and ensure they are resolved to completion in a timely manner.
• Send notification confirmations to assigned project teams.
• Maintain data integrity by noticing trends or inaccuracies and providing solutions for streamlining reporting.
• Assist in managing capacity and utilization dashboard and updating and pulling appropriate data.
• Review and approve project expenses.
• Review and analyze timecard data.
• Support initiatives to improve the staffing experience, including skills tracking and case history expertise.  

People Operations 

• Provide support for Career Development Committee (CDC) reviews and feedback processes.
• Collaborate with onboarding team to ensure new cohorts are set up in Financial Force.
• Conduct onboarding and offboarding procedures within Financial Force.
• Manage PTO systems, including approving time off in Workday and ensuring its accuracy in Financial Force. 

Desired Skills and Experience 

• 1-3 years of experience, preferably in a professional services organization.
• A strong service orientation with a proactive approach to problem solving and ability to effectively communicate with stakeholders.
• Ability to pivot and reprioritize effectively in response to evolving business needs.
• Ability to thrive in a global team-based environment while independently driving meaningful impact.
• Strong analytical capabilities; comfort with drawing conclusions from large data sets. 
• Experience and understanding of project scoping, resource allocation and management, and project planning.
• Technical competence with Microsoft, Smartsheet, Salesforce.

Company Description
Putnam, an Inizio Advisory company, is a leading scientific and strategic consulting partner that helps the global life science community make confident decisions, build value, and bring life-changing innovations to clinicians and patients. For more than 30 years, our rigorous, bespoke approach and globally diverse team have delivered unrivaled depth across therapeutic areas, business functions, geographic markets, healthcare sectors, and technology platforms to maximize the human impact and commercial success of client innovations.
We believe that to create real, lasting change on human health, we must bring out the best in our people, in every way and at every level. We offer a boutique-firm feel inside a global enterprise, opening the door to limitless opportunities to kickstart your career or hone your expertise. Built on the pillars of empowerment, collaboration, and meaning, we're proud to offer a fulfilling environment where world-class advisors can come together to shape the future of healthcare for the better.
Serving the life sciences industry, including the top 20 global biopharmaceutical companies, consistently ranked as one of the top consulting firms by Vault, and maintaining a true global team of experts with 400+ talented team members sitting across 3 continents, we offer a unique opportunity to play a central role in supporting our clients. Our primary office locations are Boston, New York, San Francisco, London, Tokyo, Tunisia, Delhi, Krakow, Paris, and Newcastle – but for the right role and candidate, remote work is an option.
Diversity, equity, and inclusion are tenets of our core values. We strive to create a culture and environment that fosters belonging and authenticity across all levels and values individuals for their skills, experience, diverse backgrounds, and unique perspectives. Collectively, DEI serves as a foundational element of who we are and how we work with our clients and with each other.
Our core values:

• Collaboration
• Excellence
• Ingenuity
• Grit
• Diversity

We are proudly part of Inizio Advisory, a trusted advisor for pharmaceutical and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy, people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Advisory helps create long-term value for clients and their patients.

This is an Equal Employment Opportunity.