Operations Associate

SUMMARY 
The Operations Associate is an entry level position within Deposit Operations responsible for supporting the daily operations functions of the department and the bank.  This position performs routine processing, verification, documentation, and administrative duties while developing knowledge of Deposit Operations processes, systems, policies, and regulatory requirements.  
This position is designed to provide foundational experience within Deposit Operations and may be cross trained in multiple operational functions based on department needs, employee development, and demonstrated proficiency 
ESSENTIAL DUTIES AND RESPONSIBILITIES  
•    Responsibilities may include, but are not limited to: 
•    Lockbox processing 
•    Debit Card inventory production and fulfillment activities  
•    Mobile wallet provisioning notifications. 
•    Return mail management 
•    ICS/CDARS statements and imaging 
•    Follow established security, confidentiality, dual-control, and internal-control procedures. 
•    Assist with research and resolution of routine operational questions. 
•    Learn Bank systems, products, procedures, and applicable regulatory requirements associated with assigned responsibilities.
•    Participate in cross-training within Deposit Operations to develop proficiency in additional functions and provide back-up support as needed.  
•    Assist with testing, documentation, and other departmental initiatives as assigned.  
•    Maintain confidentiality of customer information; follow established policies and procedures in responding to inquiries and requests.
SUPERVISORY RESPONSIBILITIES 
This job has no supervisory responsibilities.
KNOWLEDGE SKILLS, & RESPONSIBILITIES 
•    Strong attention to detail and commitment to accuracy. 
•    Ability to follow established procedures and internal controls.  
•    Ability to organize work and meet daily processing deadlines. 
•    Basic mathematical, balancing, and problem-solving skills.  
•    Ability to learn multiple banking systems and operational processes.  
•    Effective written and verbal communication skills. 
•    Ability to maintain confidentiality of customer and Bank Information.  
•    Ability to work independently after training while also functioning effectively as part of the team.  
•    Willingness and ability to learn additional operational functions through cross-training.  
EDUCATION & EXPERIENCE
•    High school diploma or general education degree (GED)
•    Previous banking/financial services preferred but not required
•    Basic proficiency with computers and standard business applications.  
KEY CONTACTS 
•    Has frequent contact with VP of Payments for Lockbox Operations.  
PHYSICAL DEMANDS
•    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
•    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT
•    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
•    The noise level in the work environment is usually moderate.
COMMENTS 
•    Position may require overnight travel to attend a conference, school or training program.  Also, may require ability to work before or after normal business hours.
Position Development 
•    This position serves as an entry point into Deposit Operations.  Employees are expected to develop proficiency in assigned primary responsibilities and may receive cross-training in additional operational function based on business needs, demonstrated competency, and career development opportunities.   
•    Responsibilities may evolve as the employee gains experience and as the operational needs of the bank change.