The Role
Supports customer onboarding, service activation, installation tracking, project coordination, vendor communication, operational documentation, reporting, inventory and asset tracking, customer escalations, and continuous improvement initiatives. Collaborates across technical, sales, and support teams to ensure efficient service delivery and provides management with actionable operational updates.
Summary Generated by Built In
The Operations Associate serves as a vital support pillar for ekovolt, driving efficiency across service delivery, customer onboarding, and project coordination. This role is instrumental in managing daily business functions and generating actionable operational insights. By fostering collaboration between various departments, the associate ensures seamless service execution while cultivating essential skills in business management and operational strategy.
Responsibilities
- Facilitate the end-to-end customer onboarding journey and manage service activation workflows.
- Oversee the tracking of customer installations and monitor implementation progress.
- Collaborate closely with technical, sales, and support units to guarantee uninterrupted service delivery.
- Ensure the accuracy and organization of all operational records and documentation.
- Supervise project schedules, proactively following up on pending tasks to maintain momentum.
- Act as a liaison for vendor coordination and internal operational communications.
- Draft comprehensive operational reports and provide regular management updates.
- Assist in the management of inventory levels and the tracking of company assets.
- Contribute to customer service operations, including the resolution of escalated issues.
- Engage in and drive initiatives aimed at continuous operational improvement.
Requirements
- Proven ability to support complex service delivery and project coordination activities.
- Strong organizational skills with a focus on detail and documentation accuracy.
- Experience in customer onboarding processes and service activation.
- Capability to track installations and manage implementation timelines effectively.
- Proficiency in cross-functional collaboration with technical, sales, and support teams.
- Competence in preparing operational reports and management summaries.
- Familiarity with inventory management and asset tracking systems.
- Experience in handling customer escalations and contributing to service recovery.
- A proactive mindset toward identifying and executing operational improvements.
Skills Required
- Ability to support complex service delivery and project coordination activities
- Strong organizational skills and attention to documentation accuracy
- Experience with customer onboarding and service activation processes
- Ability to track installations and manage implementation timelines
- Experience collaborating with technical, sales, and support teams
- Competence preparing operational reports and management summaries
- Familiarity with inventory management and asset tracking systems
- Experience handling customer escalations and contributing to service recovery
- Proactive approach to identifying and executing operational improvements
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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