About Us
The First National Bank & Trust Company is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area.
For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank’s mission.
At FNBT, we commit to promote the success of our customers and communities, provide high quality financial services and maintain a strong, safe financial institution.
Job Summary
We are looking for an Operations Associate to join our downtown Chickasha team. This role is responsible for supporting the Bank’s debit card operations by monitoring and mitigating fraud risk, processing debit card maintenance, investigating cardholder disputes, and providing operational support related to debit card services.
Essential Functions
- Monitor debit card transactions for suspicious or potentially fraudulent activity
- Review fraud alerts and take appropriate action to minimize losses and protect customer accounts
- Investigate and resolve debit card fraud claims and transaction disputes in accordance with applicable regulations
- Process debit card maintenance, including new cards, replacements, renewals, PIN requests, travel notifications, and card status changes
- Block, restrict, or reissue debit cards as necessary due to fraud, loss, theft, or compromise
- Process chargebacks, recoveries, and transaction adjustments
- Assist customers and bank staff with debit card questions, transactions research, and issue resolution
- Maintain accurate documentation of fraud investigations, disputes, and card maintenance activities
- Ensure compliance with applicable regulations, including Regulation E, Bank policies, and network rules
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
QualificationsPosition Requirements
- High School Graduate or General Education Degree (GED)
- 6 months customer service preferred
- Strong computer and 10 key skills
- Careful attention to detail and strong organizational skills
- Excellent customer service skills, including oral and written communication skills
Other Requirements
- Must reside in Oklahoma and pass a background and credit check
- This is an in-office position, and it is critical to remain available to team members during business hours
- May have intermittent local travel to other locations for meetings, training opportunities and bank events
Skills Required
- High School Diploma or GED
- 6 months customer service experience
- Strong computer skills and 10-key proficiency
- Careful attention to detail and strong organizational skills
- Excellent customer service, oral and written communication skills
- Must reside in Oklahoma
- Pass a background and credit check
- In-office availability during business hours
- Intermittent local travel for meetings, training, and events
What We Do
The First National Bank & Trust Co. is a local community bank based in Chickasha, Oklahoma, that has been building community life and business since 1892. For over 131 years, they have remained dedicated to the success of their customers and the local community, providing reliable financial services and supporting the growth and prosperity of the region.
