The Role
Support and improve core operational workflows for the Upcenter: collect, inspect, repair, ship e-bikes, manage on-floor associates, train teammates, meet targets, and collaborate across operations to scale the refurbishment process.
Summary Generated by Built In
Upway is the leading platform selling refurbished e-bikes in Europe and the US. In four years, we have given a new life to over 100,000 e-bikes, and we are continuing to grow fast! Germany has now become our largest market, and we are hiring an Operations intern to join the launch of the third German Upcenter in Illingen.
The Operations team’s role is to build and improve our processes in order to offer a seamless customer experience. This includes collecting bikes from sellers, inspecting and repairing them in our workshops, shipping them to consumers and managing after-sales support. Our goal is to build the most efficient, highest-quality and safest operation at scale, so we can refurbish over 1 million German e-bikes in the next 10 years!
What you will do
- Operate, improve and take ownership of key parts of our operational flow, so that our operations get better every day
- Organise yourself with the team to set up yourself for success and beat targets
- Manage and train fellow associates on the floor to ensure quality and speed of execution
- Work closely with the rest of the operations team to support fast growth and expansion
What you will need
- Eye for detail
- Strong bias for action and speed of execution
- Proficiency in English
- Great problem solving skills
- High energy and a willingness to learn and to improve our operations every day!
Benefits
- You will work with and learn from incredibly talented people who have experienced building and scaling large, fast-growing businesses
- You will be given as much responsibility as you can take, so that you can learn as fast as possible and grow with the company
- You will see your tangible impact every single day on the ground, and contribute to our mission of making electric mobility accessible to everyone
About
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
Skills Required
- Eye for detail
- Strong bias for action and speed of execution
- Proficiency in English
- Problem solving skills
- High energy and willingness to learn and improve operations
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The Company
What We Do
Upway is a leading international marketplace for certified pre-owned electric bikes. Founded in 2021, the company specializes in the refurbishment and resale of e-bikes, aiming to make sustainable electric mobility accessible and affordable. Upway operates an extensive circular mobility network, partnering with retailers and individuals to recondition bikes and provide them with a one-year warranty across multiple countries, including the US and Europe.
