Operations Associate Sr.

Duties & Responsibilities

For the assigned business unit,

• Process daily work associated with your department including account or file reconciling, prep work for processing, posting adjustment entries, research and resolve or escalate operational or transactional issues, etc.
• Communicate timely and effectively with all clients (including high profile clients) and/or business partners, internal and external
• Maintain knowledge, understanding, and follow all bank policies and procedures
• Account or file reconciliation
• Investigate exceptions and/or errors to identify cause and corrective action
• Assist with associate training as needed
• Participate in quality assurance testing, disaster recovery testing, or other projects as assigned by manager
• Understand and remain current on related industry activity, changes, regulations, etc.
• Other duties as assigned

Knowledge & Skills

MINIMUM:

• Demonstrates attention to detail, organization, and time management skills
• Ability to communicate clearly with coworkers, managers, business partners, and clients
• Strong verbal and written skills
• Demonstrates ability to work effectively in a team environment
• Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products
• Possesses strong customer services skills
• Ability to work autonomously, escalating issues, problems etc. as appropriate
• Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager

PREFERRED:

• Demonstrates ability to perform job functions with numerous interruptions
• Demonstrates strong problem-solving skills
• Familiarity with one or more specific bank operations functions, i.e., ACH, Wires, Deposit Operations, Cash, and Image Processing etc.
• Strong analytical skills

Requirements

MINIMUM:

• High School education or equivalent
• Four (4) years’ experience with banking or financial processing or Four (4) administrative experience

PREFERRED:

• Associate’s or bachelor’s degree or accounting coursework
• Five (5) years specific bank operations experience

Work Schedule: Monday through Friday, 9:30 AM to 6:00 PM

Hybrid schedule: Tuesday, Wednesday, Thursday in office, Monday and Friday work remote

Compensation Range:

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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