Operations Associate, QA Sanctions (CDMX)

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

This role will be part of the Quality Team within SDC Enablement that is responsible for performing quality checks for the Sanctions operations team.

What you’ll do

We are looking for someone who is passionate about fighting financial crimes and is an experienced Quality Analyst to conduct quality reviews and oversee the day- to-day quality assurance of the Sanctions T1 and T2 operations team. We are looking for someone with an eye for detail, is obsessed with quality processes and outcomes, and values efficiency. In this position, you will be responsible for conducting quality audits and providing oversight and maintenance of the process to measure and improve the quality of our Sanctions vertical. The right candidate for this role will have experience in financial crimes, Sanctions, compliance preferably within the fintech, banking or e-commerce space.

Responsibilities

• Develop, research, plan, and conduct quality audits/reviews in accordance with applicable policies and procedures.
• Be responsible for drafting and circulating detailed weekly/monthly QA reports outlining the QA results and trends observed, clearly articulating any issues noted and remedial actions to be taken.
• Support functional coaching for new & existing Sanctions associates, wherever applicable.
• Maintain clear and organized documentation in relation to how Quality Assurance is structured, including sampling logic and coverage of the QA oversight. 

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of experience in Compliance and Sanctions roles within the financial services or fintech industry and at least 1+ year of experience in Quality Specialist roles. 
• Proven track record of conducting in-depth analysis, including validation of identity documents, address proofs, and income/occupation details, in accordance with the regulatory requirements. 
• Demonstrated strong attention to details.
• In depth knowledge of quality concepts and analysis. 
• Experience in identifying high-risk customers, transactions, or business activities, and escalating them through right channels.
• Thorough understanding of  Sanction, KYC, EDD and AML regulations and the ability to apply this knowledge in day-to-day operations.
• Capacity to work with a sense of urgency and focus. 
• Excellent written, verbal, and interpersonal skills to effectively communicate.  
• Strong problem-solving skills and the ability to work independently, analyze data, and make complex decisions

Preferred Qualifications

• Knowledge in payments and the fintech industry 
• Acquired project certifications - Total Quality Management or Six Sigma