This is a remote position.
The Operations Associate supports the day-to-day operations of Impact Connections, ensuring efficient workflows, accurate documentation, and strong coordination across teams. This role may operate as a generalist or within a specialized operations track based on organizational needs, skills, and experience.
Support daily operational workflows, administrative tasks, and internal processes
Maintain accurate documentation, data entry, and system updates
Coordinate schedules, communications, and cross-team activities
Follow established SOPs while identifying process improvements
Uphold confidentiality, professionalism, and ethical standards
Work collaboratively in a remote, mission-driven environment
Operations Associate – Program Operations
Supports program implementation, timelines, and deliverables
Tracks program activities, outcomes, and reporting requirements
Coordinates with program staff and external partners
Operations Associate – Strategic Initiatives
Supports special projects, pilots, and organizational initiatives
Assists with research, planning, tracking, and internal reporting
Helps operationalize new ideas, partnerships, or growth efforts
Operations Associate – Care Operations
Supports care coordination and service delivery workflows
Assists with intake tracking, follow-ups, and resource documentation
Works closely with Guides, Member Support Specialists, and leadership
Clinical Operations Associate
Supports clinical team operations, scheduling, and documentation
Assists with compliance, supervision coordination, and reporting
Helps maintain systems that support ethical and effective clinical care
Operations Associate – Workforce Development
Supports workforce pipelines
Assists with onboarding, scheduling, training coordination, and tracking
Helps maintain relationships with programs and partners
Requirements
Strong organizational and time-management skills
Clear written and verbal communication
Attention to detail and accuracy
Comfort using remote tools and learning new systems
Ability to work independently with supervision
Alignment with equity-centered, whole-person values
Benefits
Hands-on experience supporting real-world operations in a mission-driven organization
Exposure to multiple operations tracks including program, care, clinical, strategic initiatives, and workforce development
Professional development through training, supervision, and mentorship
Opportunity to build transferable skills in operations, systems, and project coordination
Resume-building experience with clear role titles and references upon successful completion
Flexible, remote work environment with structured support
Networking and collaboration with professionals across social services, healthcare, and education
Alignment with equity-centered, whole-person impact work
Skills Required
- Strong organizational and time-management skills
- Clear written and verbal communication
- Attention to detail and accuracy
- Comfort using remote tools and learning new systems
- Ability to work independently with supervision
- Alignment with equity-centered, whole-person values
What We Do
Impact Connections provides virtual, personalized case management and care coordination for individuals and families. Its social-care services address barriers involving housing, healthcare, transportation, financial stability, and employment. Through social workers, individualized care plans, benefits screening, progress tracking, and a community resource marketplace, the company helps clients access essential resources, build stability, and move toward long-term independence and self-sufficiency with personalized support.
