Operations Associate, Platform Quality

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

As the Operations Associate, you will be responsible for implementing initiatives to improve all aspects of delivery quality. This includes the Restaurant vertical and all new verticals in your region (e.g. Grocery, Parcel, Drive, etc.). Your role involves partnering deeply with both the local and global business teams to understand what needs to be accomplished to successfully “win” each specific business. You will then be responsible for achieving these targets by incubating experiments to drive long term investments across all countries you operate in.

You will be reporting to the Operations Team Lead - Platform Quality.

Responsibilities & Duties:

• You will be responsible for managing and ticket processing on Mondays related to CP incidents from the customer support and merchant teams.

• Collaborate closely with fleet partners to ensure compliance measures are adhered to by the fleets.

• Monitor the performance of fleet couriers and inform fleet partners of any outliers.

• Identify and implement optimizations for the Monday platform.

• Collaborating closely with both the Regional and Global teams on optimizations and launches.

• Complete documentation related to incidents involving courier activities.

Qualifications

• Communication Skills: Strong verbal and written communication skills for effective collaboration with teams and partners.

• Analytical Skills: Ability to analyze data and performance metrics to identify trends and areas for improvement.

• Attention to Detail: Meticulous attention to detail to ensure compliance and accurate documentation.

• Problem-Solving: Strong problem-solving skills to address incidents and implement optimizations.

• Team Collaboration: Ability to work effectively with both regional and global teams.

• Fluent in English, Russian is advantage.

Additional Information

This role is based in Baku.
We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected] 
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.