Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.
Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.
Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
What You'll Do:- Troubleshoot and solve external user issues
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbally
- You excel in analytical thinking and problem solving
- You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and work well across teams and with external partners
- You’re willing to work (no more than) one Saturday each month - you’ll receive a weekday off the following week
- Prior experience in customer service or internal/external user facing operations
- Prior experience or knowledge in user support
- Prior experience in risk operations
- Prior experience working on projects or process improvement initiatives
- Your background and accomplishments
- Why you want to work in this role
What We Do
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies like Salesforce and Facebook—use the company’s software to accept online payments and run technically sophisticated financial operations in more than 100 countries. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Over the long term, Stripe aims to increase the GDP of the internet.
